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samuelward
Avid Contributor I
Nov 8, 2022 9:22 PM UTC
Answered

‘Unable to connect to Sonos’when moving between properties

Hello,

 

My parents property has a Sonos network, I have noticed that when I go to their house, use their wifi, then return home I cannot connect to my home Sonos. I am ‘on’ their Sonos system too (I.e. I can control their system when I am there using my phone and their wifi). 

 

However, regardless of whether or not I control their system while there, when I return back home and try to use my system the app simply displays the ‘Unable to connect…Let’s fix it’ error. I run through the steps, it tells me ‘We’ve found multiple systems’ (mine and my parents). The only option from here is turn it all off and on again - annoying.

 

my wife’s phone / iPad that hasn’t been to my parents house does not have the issue, connects to our home system fine.  I can also still see the speakers on AirPlay and play to them so I’m pretty sure it’s an app / iPhone issue?

 

I’ve tried to turn off ‘private wifi address’ on my iPhone as shown in a similar issue but this hasn’t worked.

 

it’s worth noting that overnight/after some time it seems to resolve itself but very frustrating when I return home and want to use Sonos app,

 

 

any ideas?

 

thanks!

 

 

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John BAnswer
Nov 8, 2022 11:22 PM UTC

The app really should connect to the local system without difficulty. 

You could try resetting the app in App Preferencez when you next come home,then 'Connect to Existimg System'.

4 replies

John BAnswer
Nov 8, 2022 11:22 PM UTC

The app really should connect to the local system without difficulty. 

You could try resetting the app in App Preferencez when you next come home,then 'Connect to Existimg System'.

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samuelward
Avid Contributor I
Nov 9, 2022 8:19 AM UTC

thanks for the suggestion, I suppose that would work, but that would involve completely reconnecting.   I agree that it should work seamlessly, but I can’t work out why it isn’t 

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Nov 9, 2022 11:58 AM UTC

Hi.  ‘Completely reconnectng’ only takes a few seconds and don’t you want to completely recnnnect?  Virtually nothing is lost as the app is just a remote control.  Can you explain what the problem is?  You may even find that having done it once, it may work fine after that.

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controlav
Lead Maestro
Nov 10, 2022 1:49 PM UTC

John’s notes above are solid, I do this often myself when switching homes.

You could also try a Sonos app that doesn’t care what household you previously used eg SonoPhone.

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