Skip to main content
davidhorne1982
Contributor II
Oct 23, 2020 6:28 AM UTC
Question

Unable to connect to Sonos - reset WiFi daily

Hello everyone, I have this frustrating issue where my Sonos fails to connect. I have to reset my router almost daily. 
 

When it says Sonos has failed to connect, all my other devices are connected and operational. I do have a Sonos boost connected too, could this be the issue? 
 

I have contacted my internet provider who have looked into everything and it all ok on their side.

 

please see attached photo for diagnostic number and issue.

 

 

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

3 replies

Airgetlam
Airgetlam
Oct 23, 2020 2:17 PM UTC

Sounds a lot like a duplicate IP address issue. While you wait for a Sonos rep to look at your diagnostic, try unplugging all Sonos devices from power, then reboot your router. Once the router comes back up, plug back in your Sonos devices.

Translate
Bruce
    davidhorne1982Author
    Contributor II
    Oct 23, 2020 6:35 PM UTC

    Hi Bruce, 

     

    Thanks, that is something I haven’t tried.

    Translate
    Airgetlam
    Airgetlam
    Oct 23, 2020 8:13 PM UTC

    Well, it’s not spending money, so it’s worth the time. It’s only a possibility, though, not a definite. It will keep you busy while you wait for a rep to look at that diagnostic ;)

    Translate
    Bruce
    Terms & ConditionsAccessibility statement