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davidhorne1982
Contributor II
October 23, 2020
Question

Unable to connect to Sonos - reset WiFi daily

  • October 23, 2020
  • 3 replies
  • 161 views

Hello everyone, I have this frustrating issue where my Sonos fails to connect. I have to reset my router almost daily. 
 

When it says Sonos has failed to connect, all my other devices are connected and operational. I do have a Sonos boost connected too, could this be the issue? 
 

I have contacted my internet provider who have looked into everything and it all ok on their side.

 

please see attached photo for diagnostic number and issue.

 

 

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3 replies

Airgetlam
Airgetlam
October 23, 2020

Sounds a lot like a duplicate IP address issue. While you wait for a Sonos rep to look at your diagnostic, try unplugging all Sonos devices from power, then reboot your router. Once the router comes back up, plug back in your Sonos devices.

Bruce
    davidhorne1982Author
    Contributor II
    October 23, 2020

    Hi Bruce, 

     

    Thanks, that is something I haven’t tried.

    Airgetlam
    Airgetlam
    October 23, 2020

    Well, it’s not spending money, so it’s worth the time. It’s only a possibility, though, not a definite. It will keep you busy while you wait for a rep to look at that diagnostic ;)

    Bruce
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