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FraserR
Trending Lyricist I
May 9, 2021

unable to connect to Sonos

  • May 9, 2021
  • 12 replies
  • 433 views

I’ve had Sonos products for a number of years now and my system contains the following;

 

2 x Sonos Ones

Playbase

and now a roam.

 

However over the last few months it has been very flaky with frequent “unable to connect” messages. It seemed to settle down for a while but again the past two mornings when trying to play music it has dropped off. Using one of the Sonos ones it played for around 2-3 minutes before dropping off, then coming back on, and now not able to connect at all. Very frustrating.

 

Both myself and wife work from home and are able to work away on calls and using files but Sonos just appears to affected.

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12 replies

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FraserRAuthor
Trending Lyricist I
May 13, 2021

Hi Xander,

 

it was actually all my speakers except for the playbase that weren’t available. I had them grouped at that point listening to some music. I find that the playbase is pretty stable, never seems to have any connectivity issues with it, although typically the issue occurs playing music and I’m usually playing them through the other rooms in the house.

 

fraser

Xander P
Xander P
Retired Sonos Staff
May 13, 2021

Understood, that does somewhat knock my 2.4/5GHz theory out unfortunately.

In any case, having a wired Sonos device should help to keep the connection stable across the system, would this be possible?

If not, then as mentioned by nik9669a, rebooting your router, and then setting a fixed IP address for each of your Sonos speakers, as well as a fixed WiFI channel should help (I’d recommend 6 based on the latest scans from the diagnostic).

It may also be worth reaching out to the Support Team directly, via live chat or phone call for further investigation however, they have more tools available for investigating, and will be able to perform some live troubleshooting with you.

*please note that the EU lines are closed today, 13/05/21, however live chat is still available :)

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