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Lovetoflyfish
Lovetoflyfish
Contributor I
October 16, 2020
Answered

Unable to Connect Move After Changing Router

  • October 16, 2020
  • 3 replies
  • 317 views

Help, please!

I am unable to connect my Sonos Move to a new wireless router in my home.

I have reset the move and I see a quick blip (half a second, at best) of the screen as if the app sees and identifies it as a Move, but then it quickly goes back to the “searching for nearby products...”screen.

I welcome any tips, suggested order of steps, whatever, thank you!

 

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      Best answer by Lovetoflyfish

      Simon,

      I had been there and it did not help.

      I did find the answer moments ago on Sonos’ site page entitled “Reset your Sonos product”.

      This info (see image) should be on the “Connect Sonos to a new router or WiFi network” page, please.

       

      3 replies

      Simon B
      Simon B
      Retired Sonos Staff
      October 17, 2020

      Hi @Lovetoflyfish, thanks for reaching out. Sorry to hear about this issue with your Sonos Move that can’t connect to your new wireless router. Kindly check this article about Connect Sonos to a new router or WiFi network if this won’t work. Please let us know. 

      Keep me in the know with the advice above.

      The Sonos community is always here to help.

      Help others find useful content by clicking the like button and selecting the best answer to your question
        Lovetoflyfish
        LovetoflyfishAuthorAnswer
        Contributor I
        October 17, 2020

        Simon,

        I had been there and it did not help.

        I did find the answer moments ago on Sonos’ site page entitled “Reset your Sonos product”.

        This info (see image) should be on the “Connect Sonos to a new router or WiFi network” page, please.

         

        Simon B
        Simon B
        Retired Sonos Staff
        October 17, 2020

        Hi @Lovetoflyfish, thanks for the update and for the recommendation that this information would be on the Connect to a new router on how to reset the Sonos Move. But I’m glad it worked for you after the Reset. 

        If there is anything else I can do for you, please, don’t hesitate to let us know.

        The Sonos community is always here to help.

        Help others find useful content by clicking the like button and selecting the best answer to your question
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