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petervaneerde
Contributor I
June 17, 2020
Answered

TV audio skipping.

  • June 17, 2020
  • 17 replies
  • 1776 views

Upgraded to S2 software now my audio from my TV skips really badly when I have more than one speaker playing the tv audio stream. It works fine when it's only the TV room speaker setup. Used to work perfect on the original software. Adjusting the group audio delay does nothing. Diagnostic 70307141

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Best answer by Jean C.

Hello @petervaneerde,

Welcome to the Sonos Community and thank you for reaching out with your diagnostic report.

Is this audio issue only occurring on the Sonos Play: 1 speakers you have in other locations in your home or is it happening on the surround and home-theater devices as well? 

Can you try the following steps to see if your playback improves?

Change the Sonosnet channel that you system is using from 6 to either 1 or 11.

Reboot your WiFi router by unplugging it from power for approximately 1 minute. 

Reboot all of your Sonos products starting with your Playbar and then your Play: 1s.

When your system is back up online, please test playback on your system starting only with your “TV Room” and then adding other rooms one at a time.

If you respond with a follow up diagnostic report, we can see if there are any changes in the communications data.   

 

17 replies

Jean C.
Jean C.Answer
Retired Sonos Staff
June 28, 2020

Hello @petervaneerde,

Welcome to the Sonos Community and thank you for reaching out with your diagnostic report.

Is this audio issue only occurring on the Sonos Play: 1 speakers you have in other locations in your home or is it happening on the surround and home-theater devices as well? 

Can you try the following steps to see if your playback improves?

Change the Sonosnet channel that you system is using from 6 to either 1 or 11.

Reboot your WiFi router by unplugging it from power for approximately 1 minute. 

Reboot all of your Sonos products starting with your Playbar and then your Play: 1s.

When your system is back up online, please test playback on your system starting only with your “TV Room” and then adding other rooms one at a time.

If you respond with a follow up diagnostic report, we can see if there are any changes in the communications data.   

 

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petervaneerdeAuthor
Contributor I
July 16, 2020

It occurs on every single speaker including the TV room setup.

 

Sonos net 6 has the least interference in my network. I tried the other two and they are worse.

 

Rebooted everything multiple times, no change

 

1678468833

petervaneerdeAuthor
Contributor I
July 16, 2020

I should clarify; by adding even one more speaker to the tv room group I get the audio skipping on all speakers in the group. 

Jean C.
Jean C.
Retired Sonos Staff
July 20, 2020

Hello @petervaneerde, 

Thank you for your response and diagnostic report.

Are you able to provide the model number of your Asus router?

Have you rebooted your router since you began experiencing this audio skipping?

Does this only occur from Home Theater audio or if you test this with a streaming service in the same room group, does the skipping continue?

Are you able to adjust the TV audio output settings for the optical port to Dolby Digital rather than PCM?

These may seem a bit like random questions but I’m trying to account for all of the variables. 

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petervaneerdeAuthor
Contributor I
July 21, 2020

ASUS Wireless AC2900 Dual-Band Gigabit Router (RT-AC86U)

 

Yes I have rebooted everything including the router, the tv, every speaker, modem, everything

 

Only from my tv audio input. Other streams work fine when grouped.

 

The options are auto (which it is currently set to) and PCM (which I tried with no change observed).

Jean C.
Jean C.
Retired Sonos Staff
July 22, 2020

Hello @petervaneerde,

If you are able to log into your Asus router and adjust settings, please verify that the following IPTV settings are set correctly. 

  1. Log into the ASUS router.
  2. Under Advanced Settings, click LAN.
  3. Select the IPTV tab.
  4. Enable Multicast Routing (IGMP Proxy) and Efficient Multicast Forwarding (IGMP Snooping.)
  5. Go back to Advanced Settings, and click Wireless.
  6. Select the Professional tab.
  7. Enable IGMP Snooping.

and also this WAN setting:

  1. Under Advanced Settings, click WAN.
  2. Toggle Enable UPnP to No and click Apply.

Please apply any necessary changes, reboot the router and Playbar then test for any changes.

 

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petervaneerdeAuthor
Contributor I
July 23, 2020

Didn't help. See diagnostic 857540342

Jean C.
Jean C.
Retired Sonos Staff
July 23, 2020

Hello @petervaneerde,

Thank you for your reply.

I’m seeing a bad connection between your Playbar and your router as well. Can you check for a loose connection between these two and if possible, switch out the network cable itself.

Can you change your Sonosnet channel back to channel 6 since you had better luck there? 

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petervaneerdeAuthor
Contributor I
July 31, 2020

I changed the cable and the port on both the router and the playbar. No change.

petervaneerdeAuthor
Contributor I
July 31, 2020

Latest diagnostic: 1178989894

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