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mickyv
Contributor I
Oct 10, 2020 3:52 PM UTC
Question

TruePlay not available.

Cannot find Trueplay on the S2 app on my Iphone SE, Ipad Pro, Iphone XR or a Ipad Air.

All are running IOS 12.4.8.

Never had this issue with S1.

Need it for my new Arc.

Any Ideas???

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6 replies

nik9669a
Senior Virtuoso
Oct 10, 2020 4:24 PM UTC

Where have you looked? Try Settings/System/roomname (where roomname is the room with the Arc) and scroll down to Trueplay. 

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mickyvAuthor
Contributor I
Oct 10, 2020 4:49 PM UTC

Yep, all I get is wifi on/off (if I press products/Arc)

Under the Roomname there is no trueplay option either.

 

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nik9669a
Senior Virtuoso
Oct 10, 2020 5:14 PM UTC

Yep, all I get is wifi on/off (if I press products/Arc)

Under the Roomname there is no trueplay option either.

 

Have you scrolled down in <roomname>? Trueplay is in the Sound section. You’ve gone down one level too far if you get to wifi on/off. 

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mickyvAuthor
Contributor I
Oct 10, 2020 5:35 PM UTC

I only have EQ & Volume Limit under the sound section.

 

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mickyvAuthor
Contributor I
Oct 10, 2020 5:58 PM UTC

Done it on my Iphone SE.

I noticed in roomname it had arc +? (should be Sub)

Pushed button on sub & checked app & up popped “do you want to tune”.

Now shows sub & trueplay option.

Strange that a Sub issue prevented Trueplay from initialising.

Thanks nik.

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nik9669a
Senior Virtuoso
Oct 10, 2020 6:17 PM UTC

Glad it’s sorted. Now: enjoy!!!

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