The issue with sound cutting out is specific to Teams. It can happen while the other person is speaking. If I open the app on my phone, I can tell the speaker to start playing the line-in signal again; but it seems to cut out again as soon as my phone locks.Audio Delay is set to minimum. Pretty much a requirement for PC sound and essential for Teams, or the other person will hear an echo of their voice. At the suggestion of the support chatbot, I set the line in sound to compressed, rather than automatic. Did not fix it - may even have made it worse. Source level is set to high, which gives better volume control; but had the same problem at 8 (Portable Player, PC). Happens with and without an Autoplay volume set. Turning off Teams noise suppression does not help.The speaker is connected via the headphone output of a dock. The dock is used by multiple laptops, so Bluetooth is not an option. Speaker shows as Dell USB Audio - it’s a Dell dock (USB 3).Anyone else had the same issue (and ideally found the solution)?

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Teams audio keeps cutting out using Move 2 as a PC speaker with line-in.

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The issue with sound cutting out is specific to Teams. It can happen while the other person is speaking. If I open the app on my phone, I can tell the speaker to start playing the line-in signal again; but it seems to cut out again as soon as my phone locks.

Audio Delay is set to minimum. Pretty much a requirement for PC sound and essential for Teams, or the other person will hear an echo of their voice.
At the suggestion of the support chatbot, I set the line in sound to compressed, rather than automatic. Did not fix it - may even have made it worse.
Source level is set to high, which gives better volume control; but had the same problem at 8 (Portable Player, PC).
Happens with and without an Autoplay volume set.
Turning off Teams noise suppression does not help.

The speaker is connected via the headphone output of a dock. The dock is used by multiple laptops, so Bluetooth is not an option. Speaker shows as Dell USB Audio - it’s a Dell dock (USB 3).

Anyone else had the same issue (and ideally found the solution)?

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craigskiAnswer

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Anyone else had the same issue (and ideally found the solution)?

Yes, use a Sonos soundbar, eg Ray, with a optical USB converter. You wont satisfactorily solve the delay problem with line-in or Bluetooth inputs to Sonos speaker.

If I open the app on my phone, I can tell the speaker to start playing the line-in signal again; but it seems to cut out again as soon as my phone locks.

This would suggest the Move2 is also paired with phone via Bluetooth?

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SparkypatrickAuthor

Contributor I

Anyone else had the same issue (and ideally found the solution)?

Yes, use a Sonos soundbar, eg Ray, with a optical USB converter.

I lost patience and bought a Ray + soundcard with optical.

You did the right thing 😀

It’s what I have at home, so I know it works. Did want a solution that didn’t involve spending a load more money (on top of the Move 2); but given my parents’ health, I’m clearly going to be spending a lot of time here. Need to be able to work.

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