Symfonisk Bookshelf unable to setup / connect

Forum|Forum|4 years ago
December 12, 2021
11 replies
1455 views

First time here hoping for some help.

Purchased two Symfonisk Bookshelf speakers as a start for my full setup but I cannot for the life of me get them connect to my network, I keep getting the Error code 1002 more info states this is an update failure on the speaker itself and iv power cycled them multiple times with no change.

I keep getting asked to re-log back into the app aswel, anyone able to sling me some advice?

Thankyou in advance.

IKEA Symfonisk Bookshelf

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Best answer by ClarkyStu

@Ken_Griffiths I have updates!

A full router power cycle was required - Spoke to someone from support, gave my details.

Settings - Support - Submit Diagnostics

Following the power cycle (The only unit I didnt restart previously) the two speakers updated perfectly.
Im now moving onto the rest of the struggle setting up apps, voice control and so on :)

(For some reason I have added Google Assistant but it doesnt appear in the list nor pickup on the speakers.)

Another challenge for another day!

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C

ClarkyStuAuthor

Contributor I

I think the Google List you are perhaps referring to in the Sonos App is for Sonos products only where the actual assistant is built into the device, otherwise if using the Google Hub Mini (just as an example) with the Sonos action/skill, then that voice services list in ‘Settings/Services & Voice’ is irrelevant.

Interesting and may have just been my understanding being foolish! I assumed I could use the bookshelf speakers literally as - A google home mini and so on not that it was just compatible with if that makes sense.

Unfortunate if true but just an oversight :)

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