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Leer72
Contributor I
Jul 22, 2021 6:51 PM UTC
Answered

symfonisk bookshelf speaker

Hi,

I am having issues hard resetting my speaker. It was working as surrounds with my Beam but all of a sudden my left speaker didn’t work. 
 

I have tried a hard reset several times but cannot get it to change to the orange and then green light, it stays on white. I have tried several times but to no avail. 
 

Any ideas please?

thanks

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    James L.
    James L.Answer
    Retired Community Staff
    Jul 23, 2021 8:20 AM UTC

    Hi @Leer72,

     

    We don’t recommend resetting a speaker as part of troubleshooting unless directed by a support member as this can actually end up causing more issues than you started with. I highly recommend getting in touch with our customer care team before trying to reset again if you’re still experiencing this issue. They have the tools available to take a deeper look at your setup and figure out what’s happening to your left surround. If it turns out that your speaker is truly defective, then they’ll be able to explain the next steps available to you.

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    2 replies

    James L.
    James L.Answer
    Retired Community Staff
    Jul 23, 2021 8:20 AM UTC

    Hi @Leer72,

     

    We don’t recommend resetting a speaker as part of troubleshooting unless directed by a support member as this can actually end up causing more issues than you started with. I highly recommend getting in touch with our customer care team before trying to reset again if you’re still experiencing this issue. They have the tools available to take a deeper look at your setup and figure out what’s happening to your left surround. If it turns out that your speaker is truly defective, then they’ll be able to explain the next steps available to you.

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    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
      Leer72Author
      Contributor I
      Jul 23, 2021 9:10 AM UTC

      Hi James,

       

      Thanks for the reply, will ring them today.

       

       

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