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Angelos
Contributor I
March 12, 2021

Stopped Working!!!!

  • March 12, 2021
  • 13 replies
  • 1268 views

One day, everything was working fine, the very next day, it all stopped and the Sonos S1 app cannot see the system.  All morning alarms did not go off and caused mayhem!

Why has the historic reliability of the product gone out the window?

Why is Sonos becoming so unreliable, it is clear that it is trying to force all its customers to update their devices to newer kit but this is ridiculous and very short-sighted!  You are going to lose all the loyalty you once gained through all of these issues.  Merge your two apps into one app and grey out any functions that are not backward compatible and better quality control in place.

I do not think I am alone as stating that I am a disappointed customer of many years and will not  be upgrading any products moving forward.

 

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      13 replies

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      AngelosAuthor
      Contributor I
      March 14, 2021

      OK, so here is what I had to do together everything working again!

      1. Turn off all Sonos devices
      2. Turn on one device
      3. Search for missing Sonos devices, and once connected,
      4. Perform an upgrade (which should have happened automatically but did not
      5. Repeat for all other devices.

      I am unsure why the application lost all connectivity from one day to the next and it may have something to do with the outstanding update.  Nevertheless, this seemed to fix my issue.

      I hope this helps others if they find themselves in a similar position.

      WiredS1
      Lyricist I
      May 14, 2021

      Same here just flat out stopped working two days ago… I tried and tried to re-connect even with LAN got it reconnected. Then it stopped working after two minutes AND WIFI no longer works…. I cannot get the app to connect to my two Sonos one speakers now. I paid a lot of money for these two speakers and have always worked until now…. If they don’t work Sonos should replace both because they were $400 each!!! What do suggest now SONOS?? I am not unplugging my router and devices override and over as that does not even work.

      Xander P
      Xander P
      Retired Sonos Staff
      May 14, 2021

      Hi @WiredS1, thanks for reaching out to the Sonos Community!

      Taking a look at your speakers, it looks like they're set up as two separate systems is that correct? Should they both be set up under a single system?

      Are either of the speakers connected via Ethernet cable? It would also be helpful to know what make/model of router you’re using, as well as if there are any wireless extenders, or mesh systems in place :)

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