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Trending Lyricist I
September 22, 2021

Spotify unstable when starting tracks

  • September 22, 2021
  • 29 replies
  • 971 views

When starting playback on Spotify, speakers randomly cut in and out, it can take up to a minute to settle down. Once playing it will generally be fine for as long as you like, until you change something. Skipping a track on a playlist will produce the same issue, (while just playing the next track that's already lined up and buffered is fine) when pausing sometimes you can hear some of the speakers still going for a few seconds. Often tracks or changes to the queue will be ignored when the current track finishes.

This does not seem to happen with Sonos radio or the local music library on our NAS (when I can get sonos to find it, but that's for another day) 

A day and a half on the phone and live chat support with both Sonos and Linksys has not fixed things alas.

System is connected by a boost to the router, and after support suggested it yesterday, also one of the Play:1s. (like 3 feet away) Sonosnet is set to channel 11, the WiFi (2.4GHz) to channel 1. (although it seems to occupy up to 6 on occasions watching on WiFi scanner app) We are rural so no WiFi interference that we don't generate ourselves.

WiFi is Linksys Velop dual band mesh with two child nodes, fed from a TP-Link Archer MR600 AC1200 Mbps 4G router. (see previous about rural, the land line broadband gives 3meg max, and this issue used to happen when on that too) The WiFi on the TP link is disabled. 

Diagnostic 171739937

 

Any assistance gratefully received. I feel like support are running out of ideas and haven't actually said what would cause this issue. 

 

Ta like. 

 

 

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29 replies

UKMedia
September 22, 2021

Do you have any other hubs? e.g. Phillips Hue

Remember: Sometimes Red Wine helps :)
Trending Lyricist I
September 22, 2021

No. To the best of my knowledge the only WiFi being broadcast is from the mesh nodes.

 

(we have a printer that broadcasts a direct connection network but this has been switched off for weeks while we try and resolve this issue) 

(the only other potential suspect might be the Roku+ stick which I understand uses wifi to connect to the remote, but should be on the same channel as the WiFi not Sonosnet... I guess given its location the issue we're having would need to be with "Fire Room" Connect) 

UKMedia
September 22, 2021

There is a problem with mesh networks in that they regularly change frequencies if they detect interference.  As a test, can you disconnect the boost and wait a few mins and retry.  If the problem persists, can you connect one of your Sonos players to your router via an ethernet cable and retest.

Remember: Sometimes Red Wine helps :)
Trending Lyricist I
September 22, 2021

I have tried using the Sonos without the Boost a couple of times now, once before I tweaked the Mesh channels* and once after, neither made any difference as far as I could tell.

I currently have the boost and one Play:1 both connected via ethernet. They are about 3 feet apart, this was suggested by Support yesterday to boost the Sonosnet broadcast. It seemed to fix things for a while but a couple of hours later and again this morning we seem to be back to square 1 🤦🏻‍♂️🤷🏻‍♂️

 

Trending Lyricist I
September 22, 2021

Sorry, forgot the footnote

*the Velop mesh was occupying all channels 1-11 in varying quantities, yes as you said, changing as it saw fit. A deep dive into the WebUI with linksys support and the 2.4mhz channel is now set at 1 with a 20mhz width limit. Scanning with WiFi analyser app shows it occupying primarily 1 but some up to 5&6, but nowt anywhere near 11, which is what the Sonosnet is now set to. 

UKMedia
September 22, 2021

Sorry, forgot the footnote

*the Velop mesh was occupying all channels 1-11 in varying quantities, yes as you said, changing as it saw fit. A deep dive into the WebUI with linksys support and the 2.4mhz channel is now set at 1 with a 20mhz width limit. Scanning with WiFi analyser app shows it occupying primarily 1 but some up to 5&6, but nowt anywhere near 11, which is what the Sonosnet is now set to. 

Probably best to monitor for 24hrs and let us know if it improves or persists.

Remember: Sometimes Red Wine helps :)
Trending Lyricist I
September 22, 2021

The WiFi channel change was yesterday morning prior to an afternoon on  the phone to support, fault persists all this morning wish is pretty much 24hours.

Waiting for someone to tell me something more specific, like which speakers are acting up and causing the problem rather than broad strokes Wifi channel settings. 😩

Corry P
Sonos Staff
September 22, 2021

Hi @Standforhats 

Welcome to the Sonos Community!

I’m seeing some conflicting information in the diagnostics that doesn’t make a whole lot of sense, regarding which units are wired to ethernet.

Please unplug all Sonos devices, including the Boost, and your router from power. Wait 1 minute, then turn the router back on. Once you have WiFi, please turn on any ethernet-wired Sonos devices and wait for solid white lights on them before turning on the rest of Sonos. Please then play to one room and group-in the other rooms. Be aware that the room first selected before grouping can be an important choice. Please select a room that is wired, if any are, or a room close to the Boost if only the Boost is wired.

If there are any issues with grouping (or playback while grouping), please immediately submit a diagnostic and reply here with the number given when it’s convenient. Thanks. 

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Trending Lyricist I
September 22, 2021

Hi @Corry P

Any router rebooting is gonna have to wait alas for the missus to finish work... She was more than understanding all yesterday with the multiple outages and spent half the day hotspotting from her phone, so I'll give her a break!!

It's also not really very practical to have to reboot the sonos in any kind of sequence, there are 9 units including the boost dotted around the place, many with the plugs behind furniture which is always the way right? We also get quite a lot of power cuts (#ruralbliss) so we really need the system ok to run from being all turned on at the same time. Indeed rebooting the system usually consists of turning the main breaker for the house off and on again!

You said the diagnostic was conflicting regarding what was plugged in - only the boost and one Play:1 (Floater) were plugged in, and were about 3 feet apart. (this on advice of support yesterday) What did it suggest was wired? 

UPDATE: before I saw your reply I was playing around with the boost on a long ethernet cable to see if a different placement helped, (it didn't) but then just for giggles left it disconnected, so now only that Play:1 was wired. All seems to be working at the moment, so will keep an eye. I am not going to celebrate just yet, as this happened yesterday too when first adding that speaker but then a few hours later the issue returned.

Anyway, what I'm trying to say is I haven't just ignored your reply, thank you for it 👍 

Trending Lyricist I
September 22, 2021

@Corry P ahhh there we are, I've broken it again. It had been working faultlessly all afternoon as "Back Bedroom +4" (Back Bedroom is above the dining room where the wired Play:1 "Floater" is... But then I changed the grouping around and that did it.

Diagnostic 1719409231 - grouping "Dining Room +4" but it was acting up regardless of which room I started from. Clearly changing it upset something.

(only wired product now is Play:1 “Floater“)