Spotify "Unable to play 'song title' - the connection to Spotify was lost.

Forum|Forum|5 years ago
July 5, 2021
16 replies
672 views

I work in IT for a company that has 6 locations with 10+ Sonos Ones in each location and lately we’ve been having an issue with the “Unable to play ‘song name’ - the connection to Spotify was lost”. This has been an ongoing issue for the last few weeks and I’ve seen reports of there being an issue between Sonos and Spotify and to just keep the speakers updated. We’ve been able to solve the issue with pulling the plug and it will bring us back online for a couple of days but unplugging this many speakers to Spotify working is a bit of a pain. Nothing being blocked in the firewall, and Spotify seems to be the only thing effected. Diag code 1086376900

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Best answer by buzz

Recently, there have been numerous complaints about SPOTIFY. I think that someone changed something that threw a wrench into the works. Hopefully, there will be an update on one side or the other that will fix things.

Show previous replies

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powderdan

Lyricist I

Same issue - residential user on Sonos S1 with many Play 1,3 and 5s. Getting message “connection to SPotify was lost” Recenly was working fine but now will not work. Please help.

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amweiss

Lyricist II

I just took a trial subscription to Apple Music because of this ongoing problem.

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ACain

Lyricist I

Residential user too. This came out of nowhere today for me as well. Cannot connect to Spotify in Sonos app or sonos speakers in Spotify app.

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ACain

Lyricist I

Now receiving a message in Sonos app, “Spotify is experiencing a full outage”