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LightCam45
Contributor I
Jul 5, 2021 2:21 PM UTC
Answered

Spotify "Unable to play 'song title' - the connection to Spotify was lost.

I work in IT for a company that has 6 locations with 10+ Sonos Ones in each location and lately we’ve been having an issue with the “Unable to play ‘song name’ - the connection to Spotify was lost”. This has been an ongoing issue for the last few weeks and I’ve seen reports of there being an issue between Sonos and Spotify and to just keep the speakers updated. We’ve been able to solve the issue with pulling the plug and it will bring us back online for a couple of days but unplugging this many speakers to Spotify working is a bit of a pain. Nothing being blocked in the firewall, and Spotify seems to be the only thing effected. Diag code 1086376900

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    buzz
    buzzAnswer
    Grand Maestro
    Jul 5, 2021 4:21 PM UTC

    Recently, there have been numerous complaints about SPOTIFY. I think that someone changed something that threw a wrench into the works. Hopefully, there will be an update on one side or the other that will fix things. 

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    powderdan
    Lyricist I
    Jul 30, 2021 6:54 PM UTC

    Same issue - residential user on Sonos S1 with many Play 1,3 and 5s.  Getting message “connection to SPotify was lost”  Recenly was working fine but now will not work. Please help.

     

     

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    amweiss
    Lyricist II
    Jul 30, 2021 6:55 PM UTC

    I just took a trial subscription to Apple Music because of this ongoing problem. 

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    ACain
    Lyricist I
    Jul 30, 2021 7:24 PM UTC

    Residential user too. This came out of nowhere today for me as well. Cannot connect to Spotify in Sonos app or sonos speakers in Spotify app. 

     

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    ACain
    Lyricist I
    Jul 30, 2021 7:26 PM UTC

    Now receiving a message in Sonos app, “Spotify is experiencing a full outage”

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    amweiss
    Lyricist II
    Jul 30, 2021 7:26 PM UTC

    I’m getting a message in my app that Spotify has a major outage. But since you can connect direct to Spotify this means the outage is with their api. 

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    Airgetlam
    Airgetlam
    Jul 30, 2021 8:47 PM UTC

    Means that the issue is on the Spotify Server which includes the Sonos API, and not on the server that Spotify uses for their own player.

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    Bruce
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