Spotify is not supported on this device - Alexa not working.

Forum|Forum|5 years ago
October 30, 2020
17 replies
1223 views

Hello all,

I have 3 Sonos One devices and a Sonos Beam and as of three days ago, they have all stopped playing music on Spotify via Alexa. All 3 devices respond with: Spotify is not supported on this device. I can play Spotify via the Spotify App and the Sonos app, just not via Alexa. I can also play Spotify on Echo devices via Alexa. The issue seems to be localized to Spotify + Alexa + Sonos.

I’ve done the requisite disabling/enabling of the Spotify skill and checked the Sonos app for updates, but no luck. What else can I do?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Show previous replies

S

SebastianWerner

Lyricist I

Same here… out of the blue. yesterday everything was fine. I also reset the skill, reinstalled Alexa on my devices… it has to be either on Sonos or Spotify side. Maybe API issues.

Z

zomatiro

Lyricist I

happen to me as well

S

SebastianWerner

Lyricist I

Same here… out of the blue. yesterday everything was fine. I also reset the skill, reinstalled Alexa on my devices… it has to be either on Sonos or Spotify side. Maybe API issues.

It fixed itself on my end (for now..). I don't know how since I did’t do anything but I can request Spotify playlists and songs again via Alexa on my Sonos one.

Z

zomatiro

Lyricist I

Same here… out of the blue. yesterday everything was fine. I also reset the skill, reinstalled Alexa on my devices… it has to be either on Sonos or Spotify side. Maybe API issues.

It fixed itself on my end (for now..). I don't know how since I did’t do anything but I can request Spotify playlists and songs again via Alexa on my Sonos one.

Oh, you’re right. I’ve tested on my Sonos One. Seems the Spotify services initiation via Alexa voice command is working now.