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30000monkeys
Trending Lyricist I
October 30, 2020
Question

Spotify is not supported on this device - Alexa not working.

  • October 30, 2020
  • 17 replies
  • 1223 views

Hello all,

I have 3 Sonos One devices and a Sonos Beam and as of three days ago, they have all stopped playing music on Spotify via Alexa. All 3 devices respond with: Spotify is not supported on this device. I can play Spotify via the Spotify App and the Sonos app, just not via Alexa. I can also play Spotify on Echo devices via Alexa. The issue seems to be localized to Spotify + Alexa + Sonos.

I’ve done the requisite disabling/enabling of the Spotify skill and checked the Sonos app for updates, but no luck. What else can I do?

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    17 replies

    adh240
    Lyricist I
    October 30, 2020

    Having the same issue. Tried everything I can think of.

    Might be an Amazon/Alexa issue.

    IJKMan
    Lyricist I
    October 30, 2020

    Same issue

    Joshuaolds
    Lyricist I
    October 30, 2020

    Same issue and tried exactly the same to troubleshoot

    Imml
    Lyricist I
    October 30, 2020

    Having the same issue here

    Koofa
    Lyricist I
    October 30, 2020

    Same problem here. Spotify working fine on an Alexa dot in the house. 

    bengo3
    Contributor I
    October 30, 2020

    Same.

    LorraineMiku
    Lyricist I
    October 30, 2020

    Same here. It was working just fine this afternoon. Routines that set with playing songs on Spotify will also show the same response.

    driver55
    Lyricist I
    October 30, 2020

    Same issue here, ‘Spotify is not supported on this device’ on my echo show and 2 echo dots.

    Donney
    Lyricist I
    October 30, 2020

    BIG same here! 
     

    three Sonos one have the same issue.

     

    I have tried all the tips online and tried a lot of resets, but still not working.

     

    It was fine last night.

     

    Now I know I am no the only one, lol

     

    From what I read above from Sonos community, seems an issue from Amazon Alexa rather than Sonos.

    aibcarpentry
    Lyricist II
    October 30, 2020

    Another one here.

    Strangely, if I say ‘Alexa - resume’ it will strike up with not only the last track listened to on Spotify but if I have spotify running on my phone then it will take over at that point and allow me to control things also, for example; play, pause, next etc.

    My Sonos system WILL NOT allow me to ask direct for tracks, playlists etc though.

     

    My Echo show WILL allow me to request tracks, playlists etc like other people seem to be experiencing @driver55 

    Same issue here, ‘Spotify is not supported on this device’ on my echo show and 2 echo dots.

     

     

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