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SB17
Contributor I
Jan 1, 2022 9:12 PM UTC

speakers not starting songs at the same time

Hello, I have 2 sonos 1 stereo paid with a sub, 2 more sonos 1 stereo paired, a move and a roam. When skipping a track the move and roam will play right away. Sometimes the others will play right away then drop out then come back. Sometimes they just wont come on for 30 seconds or so.  I have unplugged them all and restarted the router. That didnt help. I changed the router channel from auto to channels 1, 6, and 11. Non of those helped. Any ideas would be appreciated im prettu frustrated. Thanks for your time.

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    13 replies

    GuitarSuperstar
    Lead Maestro
    Jan 1, 2022 9:15 PM UTC

    Are you able to wire any of your Ones directly to the router with an ethernet cable?

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    "Receive with simplicity everything that happens to you." - Rashi
    SB17Author
    Contributor I
    Jan 1, 2022 9:15 PM UTC

    Submitted diagnostic 1369543060

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    SB17Author
    Contributor I
    Jan 1, 2022 9:16 PM UTC

    No im not they are not anywhere near the router

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    Ken_Griffiths
    Ken_Griffiths
    Jan 1, 2022 9:21 PM UTC

    No im not they are not anywhere near the router

    Are you iOS Airplaying the audio to the speakers, or are you using/grouping/playing the audio via the Sonos App?

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    SB17Author
    Contributor I
    Jan 1, 2022 9:23 PM UTC

    I am grouping with the app. The 2 sonos 1 and sub are one group. Then 2 sonos 1. Then a move by itself and roam by itself. This setup worked great for over a year then started acting up about a month ago

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    GuitarSuperstar
    Lead Maestro
    Jan 1, 2022 10:07 PM UTC

    Have you added any new devices recently that could be causing wireless interference?

    Read more here:

    https://support.sonos.com/s/article/3286?language=en_US

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    "Receive with simplicity everything that happens to you." - Rashi
    SB17Author
    Contributor I
    Jan 1, 2022 10:09 PM UTC

    I have not. I got the roam on Christmas but this issue started a couple weeks before that. 

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    SB17Author
    Contributor I
    Jan 2, 2022 1:38 AM UTC

    I found that it only does this with amazon music. I disconnected it from my sonos account and reconnected. This did not help. 

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    GuitarSuperstar
    Lead Maestro
    Jan 2, 2022 5:36 AM UTC

    It sounds like your network just can’t handle the amount of data streaming from Amazon Music. You might try changing the audio quality setting to Standard in the Amazon Music app, avoid grouping too many speakers together, boost your internet speed, or just use a different music streaming service altogether.

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    "Receive with simplicity everything that happens to you." - Rashi
    nik9669a
    Senior Virtuoso
    Jan 2, 2022 9:03 AM UTC

    I am grouping with the app. The 2 sonos 1 and sub are one group. Then 2 sonos 1. Then a move by itself and roam by itself. This setup worked great for over a year then started acting up about a month ago

    How are your “rooms” set up? Are you then grouping the rooms or are you starting play to each of the groups you’ve described? From your description above, the normal configuration for “2 Sonos 1 and sub” would be a stereo pair with sub bonded to them, and that set of speakers would be identified by a room name such as Lounge. In your description above, you call them a group. 

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