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bchertov
bchertov
Avid Contributor I
January 25, 2022

Speakers falling out of airplay group

  • January 25, 2022
  • 16 replies
  • 575 views

I use my iphone to stream YouTube Music Premium to my 5 room system via airplay 2.  It used to work just fine, but since I added a pair of Fives i’ve been having trouble with the music stopping. The most common symptom is that the rooms with a pair of Fives and a room with just 1 One stop playing. This most recent time I noticed that they were no longer selected in the airplay 2 speaker group as shown on my iPhone’s airplay menu.  

 

Anybody else having this trouble or have any ideas about what is going on? 

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16 replies

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John B
January 26, 2022

It might be worth checking your network, as my guess would be that your phone is dropping the connection, which would be why the song position marker in the YouTube Music wasn’t moving. Any temporary music you would be hearing would be the buffer running out, and not actually music being transferred at the time. 

I can stream 4k video without a problem…

Having said that, is there a way to monitor my wifi network for momentary drop outs? 

The fact that you can stream 4K video is irrelevant.  That only involves one device, whereas with Sonos you have several devices that need to stay in constant touch.  That is actually more demanding on a network.  Or, at least, makes very different demands.

You could try any and all of the following when grouping in Sonos:

  1. Change the speaker you start the group from.  This should ideally be the one with the strongest signal. 
  2. As an experiment, you could try connecting one of your speakers by Ethernet to your router, and start the group from there
  3. Submit a system diagnostic when a dropout has occurred and then call Sonos Support with the confirmation number

Incidentally, do you have any access points, extenders etc on your network?

How many rooms are you grouping?

Do you get the same problem with internet radio?

    bchertov
    bchertovAuthor
    Avid Contributor I
    January 26, 2022

    You could try any and all of the following when grouping in Sonos:

    1. Change the speaker you start the group from.  This should ideally be the one with the strongest signal. 
    2. As an experiment, you could try connecting one of your speakers by Ethernet to your router, and start the group from there
    3. Submit a system diagnostic when a dropout has occurred and then call Sonos Support with the confirmation number

    Incidentally, do you have any access points, extenders etc on your network?

    How many rooms are you grouping?

    Do you get the same problem with internet radio?

    Thanks again, John.

    1. Change speaker… I can try that!
    2. Connect to router … 1 speaker is next to a mesh router.  So I can try that, but I doubt it is having trouble talking to the router
    3. Submit diagnostic - will do!

    I have a eero mesh router with routers in relative close proximity including 1 eero extender.

    I am grouping 4 or 5 rooms.

    I don’t use internet radio (can’t tolerate commercials!) 

    Thanks!
     

    Airgetlam
    Airgetlam
    January 26, 2022

    ‘Next to’ is almost as bad as ‘too far away’. It should be around 3 feet / 1 meter  apart for a good radio signal.

    Bruce
      John B
      January 26, 2022

      The issue may well relate to running Sonos in fully WiFi mode on a mesh system. 

      Wire a speaker to the main Eero device. Wait a couple of minutes and check in About My System that all Sonos devices (except Move and Roam) have WM=0 not WM=1. If any have WM=1 power them off and on again. 

      Stream to the wired speaker.

      John B
      January 26, 2022

       

        bchertov
        bchertovAuthor
        Avid Contributor I
        January 26, 2022

        The issue may well relate to running Sonos in fully WiFi mode on a mesh system. 

        Wire a speaker to the main Eero device. Wait a couple of minutes and check in About My System that all Sonos devices (except Move and Roam) have WM=0 not WM=1. If any have WM=1 power them off and on again. 

        Stream to the wired speaker.

        Will do… that would be my arc.  Thanks!

         

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