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Cjmiller12
Contributor I
Mar 13, 2022 6:18 PM UTC
Answered

Speakers continue to cut in and out

My speakers continue to cut in and out. I’ve unplugged all of them and restarted the app and there all running on one wifi so I’m confused? My diagnostic number is 752225820

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Corry P
Corry PAnswer
Sonos Staff
Mar 16, 2022 9:28 AM UTC

Hi @Cjmiller12 

Welcome to the Sonos Community!

In short, the problem is interference.

Every one of your speakers is reporting excessive physical transmission errors and this is directly responsible for your disappointing playback experience.

Please check each of your speakers and ensure they are not too close (less than 1m or 3ft) to other WiFi devices or sources of interference. Check our Reducing wireless interference help page for details. Make sure nothing similar is close to your router too.

You could also try changing the channel that your 2.4GHz network is utilising - you’ll need to log in to your router to do this, at http://192.168.1.1. Try channels 6 and 11 - don’t use other channels as they over-lap and will cause more problems.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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2 replies

GuitarSuperstar
Lead Maestro
Mar 13, 2022 6:19 PM UTC

Have you tried unplugging the speakers from power for a couple of minutes AND rebooting your router and phone? What model router are you using?

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"Receive with simplicity everything that happens to you." - Rashi
Corry P
Corry PAnswer
Sonos Staff
Mar 16, 2022 9:28 AM UTC

Hi @Cjmiller12 

Welcome to the Sonos Community!

In short, the problem is interference.

Every one of your speakers is reporting excessive physical transmission errors and this is directly responsible for your disappointing playback experience.

Please check each of your speakers and ensure they are not too close (less than 1m or 3ft) to other WiFi devices or sources of interference. Check our Reducing wireless interference help page for details. Make sure nothing similar is close to your router too.

You could also try changing the channel that your 2.4GHz network is utilising - you’ll need to log in to your router to do this, at http://192.168.1.1. Try channels 6 and 11 - don’t use other channels as they over-lap and will cause more problems.

I hope this helps.

Translate
"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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