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Ian-James
Contributor I
Apr 24, 2022 2:26 AM UTC
Answered

Speaker won't work individually

I have 2 speakers. They do not appear to be grouped however when I ask Alexa to play something through Amazon music I get the response “Amazon is streaming on another device. Do you want to stream on this device instead?”

I’ve turned both off and on again. I’ve rebooted the router. I’ve also reloaded Sonos app. Now I can communicate with Alexa but cannot play any music from Amazon nor can I connect to a local radio through TuneIn.

  

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GuitarSuperstarAnswer
Lead Maestro
Apr 24, 2022 3:07 AM UTC

There is currently a partial outage with Sonos and Alexa Voice Control:

https://status.sonos.com

"Receive with simplicity everything that happens to you." - Rashi
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4 replies

GuitarSuperstarAnswer
Lead Maestro
Apr 24, 2022 3:07 AM UTC

There is currently a partial outage with Sonos and Alexa Voice Control:

https://status.sonos.com

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"Receive with simplicity everything that happens to you." - Rashi
Ian-JamesAuthor
Contributor I
Apr 24, 2022 10:10 PM UTC

Thank you very much. I’ll sit tight and not touch anything else in case I break it!!

😊

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Ian-JamesAuthor
Contributor I
Apr 28, 2022 8:56 PM UTC

Thanks for getting back to check to see if I was happy with the advice.

Happily we can once again access Amazon through Alexa. Unfortunately if we try to stream separate music through both speakers we get the following response - “Amazon is streaming on another device. Do you want to stream on this device instead?”

We can, however, stream Amazon music on one speaker and a radio station using Tune In, or 2 separate stations. We’ve never had this problem previously.

 I hope you can advise on how to fix the problem.

Regards

Ian 

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Ian-JamesAuthor
Contributor I
Jun 5, 2022 2:56 AM UTC

Greetings & Help! A month ago I posted a request for advice/assistance regarding my 2 Sonos speakers that for some reason will no longer allow us to play separate Amazon music on each speaker. Sadly we are still getting the following message when we try to stream separate music on the devices- "Amazon is streaming on another device. Do you want to stream on this device instead?”

I would really appreciate some advice from the experts in the Community (clearly not me!)

Cheers Ian 

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