sound loss when changing channels

Forum|Forum|5 years ago
June 9, 2021
6 replies
155 views

Whenever I switch to a different channel, the sound is lost. I have to use the TV remote, not cable remote to go into sound settings and switch to external speaker. I have a Sony bravo TV and we use Verizon cable. I contacted Sonos support and they couldn’t fix it. Help!

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Best answer by GuitarSuperstar

Bravia Sync can be accessed in your TV’s settings. But without knowing the exact model of your Sony TV, I can’t give you exact instructions. But try this:

To enable [BRAVIA Sync control], press the HOME button, then select [Settings] — [Watching TV] — [External inputs] — [BRAVIA Sync settings] — [BRAVIA Sync control].

After you enable Bravia Sync, run “TV Setup” in the Sonos app and follow the instructions.

G

GuitarSuperstar

Lead Maestro

Can you describe your setup? What model Sony TV do you have? How is the Beam connected to your TV? Do you have anything else connected to the TV?

"Receive with simplicity everything that happens to you." - Rashi

S

sporterkcbAuthor

Contributor I

Hi. Sony Bravia. it’s connected directly to the TV Hdmi arc3 port. A DVD player is also connected. Thanks for your help.

G

GuitarSuperstar

Lead Maestro

Do you have Bravia Sync (CEC) enabled on your TV?

"Receive with simplicity everything that happens to you." - Rashi

S

sporterkcbAuthor

Contributor I

I really don't know. Not sure how to determine that. I'm not technically astute

G

GuitarSuperstarAnswer

Lead Maestro

Bravia Sync can be accessed in your TV’s settings. But without knowing the exact model of your Sony TV, I can’t give you exact instructions. But try this:

To enable [BRAVIA Sync control], press the HOME button, then select [Settings] — [Watching TV] — [External inputs] — [BRAVIA Sync settings] — [BRAVIA Sync control].

After you enable Bravia Sync, run “TV Setup” in the Sonos app and follow the instructions.

"Receive with simplicity everything that happens to you." - Rashi

S

sporterkcbAuthor

Contributor I

Thanks !

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