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sporterkcb
Contributor I
Jun 9, 2021 2:39 AM UTC
Answered

sound loss when changing channels

Whenever I switch to a different channel, the sound is lost. I have to use the TV remote, not cable remote to go into sound settings and switch to external speaker. I have a Sony bravo TV and we use Verizon cable. I contacted Sonos support and they couldn’t fix it. Help!

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GuitarSuperstarAnswer
Lead Maestro
Jun 11, 2021 1:00 AM UTC

Bravia Sync can be accessed in your TV’s settings. But without knowing the exact model of your Sony TV, I can’t give you exact instructions. But try this:

To enable [BRAVIA Sync control], press the HOME button, then select [Settings] — [Watching TV] — [External inputs] — [BRAVIA Sync settings] — [BRAVIA Sync control].

After you enable Bravia Sync, run “TV Setup” in the Sonos app and follow the instructions.

"Receive with simplicity everything that happens to you." - Rashi
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6 replies

GuitarSuperstar
Lead Maestro
Jun 9, 2021 3:07 AM UTC

Can you describe your setup? What model Sony TV do you have? How is the Beam connected to your TV? Do you have anything else connected to the TV?

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"Receive with simplicity everything that happens to you." - Rashi
sporterkcbAuthor
Contributor I
Jun 10, 2021 2:59 AM UTC

Hi. Sony Bravia. it’s connected directly to the TV Hdmi arc3 port. A DVD player is also connected. Thanks for your help.

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GuitarSuperstar
Lead Maestro
Jun 10, 2021 3:39 AM UTC

Do you have Bravia Sync (CEC) enabled on your TV? 

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"Receive with simplicity everything that happens to you." - Rashi
sporterkcbAuthor
Contributor I
Jun 11, 2021 12:38 AM UTC

I really don't know. Not sure how to determine that. I'm not technically astute

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GuitarSuperstarAnswer
Lead Maestro
Jun 11, 2021 1:00 AM UTC

Bravia Sync can be accessed in your TV’s settings. But without knowing the exact model of your Sony TV, I can’t give you exact instructions. But try this:

To enable [BRAVIA Sync control], press the HOME button, then select [Settings] — [Watching TV] — [External inputs] — [BRAVIA Sync settings] — [BRAVIA Sync control].

After you enable Bravia Sync, run “TV Setup” in the Sonos app and follow the instructions.

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"Receive with simplicity everything that happens to you." - Rashi
sporterkcbAuthor
Contributor I
Jun 11, 2021 1:14 AM UTC

Thanks !

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