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j3r3m
Contributor I
Oct 18, 2021 5:50 PM UTC
Answered

Sound Interruptions with some speakers in party mode

Hello everyone,

 

I have 8 Sonos Speakers at home and everything was working fine for many years.

Last year, I have changed my Asus RT-AC3200 for a RT-AX88U. The change was transparent and I didn’t meet any issue until the last weeks.

 

When I use the Party Mode to group all the speakers together, it often happens that some speakers stop playing the music, while other speakers continues. And the sound comes back a few seconds later, like the speaker was temporally not anymore in the group.

When it happens, I checked and the speakers with no sound are not muted and still present in the app, in the same group, all playing the same audio source.

It appears that this issue happens everytime with the same speakers, but not only with the farest from the router.

  • The wifi coverage is very good
  • Each speaker has a static IP
  • I tried to manually change the Sonos Channel, but same issue
  • Restarting the router didn’t change anything
  • I don’t use Sonos Boost, one Play One is plugged to my router.

Has anyone any idea ?

Sorry, but wire every speakers can’t be a solution :D

Thank you

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Corry P
Corry PAnswer
Sonos Staff
Oct 21, 2021 8:58 AM UTC

Hi @j3r3m 

Welcome to the Sonos Community!

I recommend you make sure that you select the ethernet-wired Play:1 first, then group all the other rooms to it. This will ensure the path that the data stream takes is the most efficient (the room listed at the top of the group is the Group Coordinator, and distributes the stream to the other rooms - the wired Play:1 is the best situated to do this).

If this, or @GuitarSuperstar’s suggestion, didn’t help, please submit a diagnostic after reproducing the issue and reply here with the number given. Thanks.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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el rubio
el rubio
Oct 28, 2021 5:54 PM UTC

@Corry P your assumption was correct that my devices were mostly transmitting (exclusively) using my wifi and IP Network and did not ‘benefit’ from the Sonosnet. I double checked all wired Sonos devices and found on most of them the wifi network connection disabled. This may explain the high impact of my UniFi network on the Sonos behaviour and instability. All wired Sonos devices throughout the premise have now wifi enabled and I perceive a ‘swiftly’ performance. So far, so good. 

 
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    Corry P
    Corry P
    Sonos Staff
    Oct 29, 2021 8:20 AM UTC

    Hi @el rubio 

    Fantastic! Thanks for updating us here.

    Indeed - the only time Sonos WiFi should be disabled is when there are multiple ethernet-wired Amps in a cupboard next to each other, usually fitted by an installer, or if our technical support team recommend it after analysing system diagnostics.

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    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    el rubio
    el rubio
    Oct 29, 2021 9:40 AM UTC

    Just to complete the whole ‘picture’, my Sonosnet is using channel 1 and my UniFi wifi network is using channel 11 (2G) and channel 40 (5G).

     
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    salu2.eu
    j3r3mAuthor
    Contributor I
    Nov 3, 2021 12:13 PM UTC

    Hello everyone,

    I take back possession of my topic :D

    Sorry for being quite so long, after reading the first answer to my question, I checked the QoS options of my router and it was diabled. So I wanted to try to enable it.

    And, after this simple action, it seems that the Web GUI Asus WRT doesn’t work anymore. The router is working fine, but I can’t access and manage its settings.

    Not having yet a backup of my routers settings, Im still waiting a solution from the Asus Support Team before resetting it.

     

    However, I have read all the answers carefully… The wifi is enabled for all the speakers in my Sonos system.

    I have tried to group all speakers on my only which is wired to my router : it’s a bit better. But I stil encountered the same problems.

     

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