Skip to main content
Justin.W
Contributor I
June 28, 2020
Question

Sonos won't connect to TP-Link Archer AX6000

  • June 28, 2020
  • 14 replies
  • 3710 views

Hi

Recently changed my router from a Linksys WRT1900ACS running Luci firmware to a TP link Archer AX6000 - my Sonos speakers refuse to connect to the 2.4GHz wifi on the AX6000. 

Sonos kit:

2x One, 1x One SL, 1 x Play:1, 1x Ikea Symfonisk bookshelf - I’ve upgraded to S2.

 

All my non-Sonos 2.4GHz kit works fine with the new router. I’m running with duplicate SSIDs for 2.4 and 5 GHz I’ve tried with and without smartconnect. I’ve also tried setting up a totally new 2.4 GHz SSID. I’ve tried turning AP isolation on and off (usually off on my non guest networks). Speaker location isn’t an issue here - I’ve been trying the below with the speakers a short distance from the router. 

Tried the following via the app:

Going through the ‘changed router/wifi settings’ journey

Wiping the app and factory resetting the speakers.

Joining the speakers using the ‘accessory configuration’ process (Apple native)

Joining the speakers using the ‘select SSID and type in password’ process

Connecting one speaker with a wired connection (this all works until I disconnect the wired speaker at the end of the process.) I didn’t check whether the wireless speakers connected over Sonosnet were also visible as airplay devices. I don’t want to run with one wired sonos (this will involve digging out my old powerline ethernet kit to keep the speakers in the same places - I’d rather not).

 

No matter what the process, the Sonos app generally fails at the step of adding my wifi network (in a couple of cases the app appears to complete this process but then I can’t see any speakers).

Interestingly the speakers are connecting to the router - I can see them in the list of DHCP leases, and I can ping them, they just aren’t visible in the app. Makes me think there is some kind of peer to peer comms thats not working between the speakers/phone running the app. 

 

In the end, I reconfigured the old Linksys router to be an AP (no firewall or DHCP services) added a different SSID and plugged it into a TP-Link LAN port. The Sonos speakers work fine with that, only wrinkle is that the phone running the Sonos app has to be on that new SSID to add new speakers - it can be on the main SSID (same subnet) to use Sonos (either natively or Airplay2).

 

So I have things working again, but I don’t want to run both routers long term. Any ideas?

 

Justin

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    14 replies

    Show previous replies
    eab6287
    Contributor II
    July 28, 2020

    @Kyle A Thanks; I’m using the same router as JustinW (TP Link Archer AX6000). It is a dual-band model, with the speakers on 2.4ghz and most other devices (including the phone I use) on 5ghz. I imagine this is probably the case for most Sonos users, though (most devices will use 5ghz for the greater bandwidth) and at least in theory it shouldn’t be an issue for devices on the two bands to communicate with each other (certainly worked fine with my old router for years). 

    However, it does seem that maybe the TP Link firmware is causing trouble with devices communicating across bands in this particular case...Hopefully they release an update which improves things soon.

    Kyle A
    Kyle A
    Retired Sonos Staff
    August 1, 2020

    Hi @eab6287, thank you for the update and sorry for the late response.

    I see if that’s the case going through the thread @Justin.W mentioned can probably help.

    However, I would suggest going to the manufacturer for an accurate answer to the firmware.

    In any case, feel free to reach out with other concerns.

     

    Help others find useful content by clicking the like button and selecting the best answer to your question
    Justin.WAuthor
    Contributor I
    August 2, 2020

    @eab6287 

    The original beta mentioned earlier in the thread (see the link to the TP forum) has been ok. Some issues with changing config breaking stuff, but stable if I don’t change things. (That said we did have some 2.4Ghz issues with laptops last week). haven’t tried the other beta yet - waiting for other reports. 
     

    I do successfully have 2.4 and 5ghz on separate SSIDS now and phones on the 5Ghz can manage Sonos stuff on 2.4. 
     

    I did find that I needed to lock the 2.4 to one of the non overlap channels (1,6,11) rather than let it Auto. 

    KnutG
    Lyricist I
    October 21, 2020

    Maybe you just should try to enable IGMP Snooping (not default enabled by TP-Link). Settings, Advanced, Network, IPTV, check “enable” IGMP Snooping.  

    Terms & ConditionsAccessibility statement