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Jodavis
Contributor I
August 14, 2021
Answered

Sonos windows S2 controller app having glitchy graphics and smearing

  • August 14, 2021
  • 8 replies
  • 168 views

This is driving me nuts! On windows 10, I've tried uninstalling and reinstalling the windows app, hooking up my sonos one directly to ethernet and changing my display settings over and over again only for the windows app to have smearing/glitchy graphics whenever i move the window or hover my mouse over text highlights. The graphics are ok when i open the downloaded app file but as soon as I reach "connect to existing system" or "new system" page the graphics get all screwed up from then on. Opening up the app and browsing the controller is a nightmare when all of the wording is smeared, flickered and smudged. Every other windows program/app displays fine. The problem only gets fixed temporarily when i re-install windows 10 and then it persists again. Someone please help me. I won't be able to purchase sonos Five speakers if this continues. 

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    Best answer by Airgetlam

    Sounds a lot like a driver issue. Have you checked to be sure you’re running the latest video drivers, or even tried reinstalling the video driver? 

    8 replies

    Airgetlam
    AirgetlamAnswer
    August 14, 2021

    Sounds a lot like a driver issue. Have you checked to be sure you’re running the latest video drivers, or even tried reinstalling the video driver? 

    Bruce
      controlav
      controlav
      Lead Maestro
      August 15, 2021

      Try my Windows app instead (see profile).

      Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
      caselby
      Lyricist I
      September 1, 2021

      This is the only APP on my PC that has this smearing glitchy graphic issue and all drivers are up-to-date so there must be another issue happening here

      buzz
      buzz
      Grand Maestro
      September 1, 2021

      caselby,

       

      Are your video drivers set for the monitor’s native screen resolution or are you scaling the image?

      caselby
      Lyricist I
      September 1, 2021

      Hey buzz, I am using the monitor’s native resolution - no scaling

      Airgetlam
      Airgetlam
      September 1, 2021

      Have you reinstalled the video drivers?

      Bruce
      buzz
      buzz
      Grand Maestro
      September 1, 2021

      I had a few issues with W7. They were not exclusively SONOS related, but SONOS was more likely to trigger them. Once triggered some windows would have corruption until I rebooted the system. It was an older system. At the beginning of this year I replaced the W7 system with a W10 system, but transferred the somewhat dated video card to the new system. I always have multiple programs running. It is possible that there was some combination of programs currently or recently running that upset the video system. The current system does not exhibit the issue.

      Can you include a screen capture with your report?

        controlav
        controlav
        Lead Maestro
        September 1, 2021

        This issue has been solved: its some crappy software that ASUS install on PCs with their motherboards, that breaks the rendering of bitmaps in WPF apps. There is another thread with all the details.

        ASUS: again breaking Sonos users, though they usually do it via their routers.

        Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
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