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Sonos unstable to the point of useless - even after adding a Boost

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Hi all,

I have two Sonos One SL and two IKEA Symphony bookshelf speakers running in my current, limited setup. Recently, I began experiencing problems with sound falling off some speakers for a few seconds, then coming back - and then falling off again randomly.

As I expected that this was due to distance / walls etc. giving the network a hard time, I went out and purchased a Boost. This is now connected with a cable to my main access point (that is again cabled to my main router in the attic).

I tried the tools available for troubleshooting - e.g. the network matrix at something like this address: http://192.168.0.207:1400/support/review
From my Boost, connections to all speakers is green - which I presume means that the Sonos network-coverage and communication is fine.

However, many times during the day, speakers will still be falling off. Sometimes one of the Symfonisk will play, while the Ones are still - then they come back randomly, and then one of the Symfonisk speakers fall out, to return again a bit later.

It’s incredibly frustrating and renders the system virtually useless! Also, I don’t assume that this is due to a bad internet connection, as Spotify keeps playing - just only on some of the speakers.

I tried changing network channels many times, but it doesn’t seem to make any difference.

Does anyone have an idea of what can be done for more stability?

Thanks in advance,
/Bo

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AjTrek1Answer

@All-about-sound-dk

No problem...these networking issues can be confusing :relaxed:

Thanks for the clarification about your ISP provided equipment. If you look at the suggested Mesh package I recommended here (and scroll through the pictures) you’ll see that the Main node is a Router with a port in yellow called a WAN (Wide Area Network) for your ISP’s modem.

The other ports on the Main node (Router) are called LAN’s (Local Area Network). Those can accept the Ethernet cables running from your switch in the Attic. You might be able to eliminate the switch altogether depending upon how many rooms are connected via a wall port. In any event you can leave the switch as is and connect it to the Main node (Router) via one of the LAN’s; if you wish.

All that need be done if you purchase a Mesh similar to the one I suggested is to have your ISP place the router portion of their equipment into “bridge mode” to stop it’s Wi-Fi. Then connect the remianing modem portion to the port on the Main node reserved for “existing modem”. From there you can start setting up your Mesh satellites to expand your WiFi coverage. FYI, the Sonos Boost would be plugged into one of the LAN’s on the Main node (Router).

In the end you would have the following equipment/connections:

ISP Router/Modem with router portion in Bridge mode
The Mesh Main Node (router) connected to the ISP modem
Your switch connected to a LAN port on the Main node (router)
Sonos Boost connected to a LAN port on the Main node (Router)
One, two, three or four satellites distributed throughout your home to complete the Mesh setup

I hope this explains things. If not let us know . We’re here to help! :slight_smile:

EDIT: Here’s an alternative solution by the same company specifically designed for home use vs business. The setup principle is the same. Click here.

Together Everyone Achieves More = T.E.A.M.

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John B

I have a Phillips Hue-bridge running as well - I don’t know if that could cause any interference?

It could. Easiest is to unplug it and then rerun the matrix. What wireless channel is the ATC on? What about the Boost? You should ideally ensure that the Hue Bridge, the ATC and the Boost are at least 3 feet from each other.

The Hue uses Zigbee rather than WiFi, but for the moment let’s take that out of the equatuon.

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John B

Turn the wireless off on the Linksys.

Edit: in fact please confirm ATC is in bridge mode. If so then wifi on Linksys can probably be left on.

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All-about-sound-dkAuthor

Trending Lyricist I

The ATC is in bridge mode. I will turn off the wireless on the Linksys.

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All-about-sound-dkAuthor

Trending Lyricist I

We have extenders running elsewhere in the house - but I assume they’ll all just work as extenders, even if they create their own Wifis.

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John B

The ATC is in bridge mode. I will turn off the wireless on the Linksys.

It should be ok if ATC is in bridge mode, but let’s see what happens with it off

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John B

We have extenders running elsewhere in the house - but I assume they’ll all just work as extenders, even if they create their own Wifis.

The channels used could still create interference. But let’s leave that a moment and take stock

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All-about-sound-dkAuthor

Trending Lyricist I

I turned off the Linksys wifi now. The ATC, the Hue bridge, and the Sonos Boost are about 3 feet from each other. Fallouts on either speaker is still as bad as ever : (

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John B

Where I would like to be at the moment is:

Linksys wireless off.

ATC wireless on channel 1, 6 or 11

Sonos set to different channel from ATC

Hue Bridge unplugged

Hue, Boost and ATC physically well separated.

Edit: OK you are there. Can we look at matrix again please?

Edit please confirm channels

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