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UKTreoFan
Collaborator II
January 20, 2022
Answered

SOnos systems feels it's falling apart - random drop out, can't group speakers....

  • January 20, 2022
  • 14 replies
  • 547 views

It’s as if my Sonos system has got a cold or something.

it’s been working fine for some time; Sonos Boost hardwired to router, about 65Mbps internet speed, Sonos devices (mostly Play:1) in the same places in the house.

Now we are getting:

  • Random drop outs on speakers - just stops playing for a few seconds then continues. 
  • Grouping speakers sometimes results in one of the speakers not playing; when I take it out of the group it plays as a single speaker, then back into the group and it’s OK.
  • Some mornings the alarm (radio) doesn’t start or stops far too soon.

I’ve changed the Sonos channel (speaker next to me stopped as I type this….and restarted after about 10 seconds) from 11 to 6 (although 11 looks the least busy according to a WiFi app on my phone).

I’ve re-booted the router (completely turned it off) but with WeMo and Hive I don’t want to keep doing this or else they get upset.

I use the S1 app as I’ve got a couple of ZP80’s on the network. I often use Alexa to start / stop speakers although that is increasingly fraught as well.

Any ideas? 

Thanks,

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    Best answer by UKTreoFan

    Thanks @Airgetlam when I look at the 5 strongest WiFi signals in my house only 2 are from my equipment and the next 3 are all neighbour’s BT routers!

    Having moved the hardwire link from the Boost to it’s own port on the back of the router everything seems really good now. All speakers working ‘properly’ and, quite noticeably, the system is responding far more quickly to taps on the app.

    So in classic IT problem management mode I’ve made a few changes, seem to have sorted the problem but ultimately still don’t definitively know the root cause (but IP conflicts I think remain favourite).

    Thanks for everyone’s help, much appreciated. I can’t see a ‘close this thread’ button but happy for it to be closed.

    (until the next time, of course :grin: )

    14 replies

    Show previous replies
    Airgetlam
    Airgetlam
    January 23, 2022

    The unfortunate thing about WiFi networks is that they aren’t static. There’s all sorts of external influence that you frequently don’t have control over, that can change. Issues I’ve had to deal with personally were a bad microwave leaking RF as well as new neighbors setting up a router that stomped all over the frequency my Sonos was using, but there are dozens more potential and changing issues, including the potential of RF from that DECT phone. Wiring another one of your Sonos devices makes good sense, and it’ll hope it helps you over time. 

    Bruce
    UKTreoFanAuthorAnswer
    Collaborator II
    January 23, 2022

    Thanks @Airgetlam when I look at the 5 strongest WiFi signals in my house only 2 are from my equipment and the next 3 are all neighbour’s BT routers!

    Having moved the hardwire link from the Boost to it’s own port on the back of the router everything seems really good now. All speakers working ‘properly’ and, quite noticeably, the system is responding far more quickly to taps on the app.

    So in classic IT problem management mode I’ve made a few changes, seem to have sorted the problem but ultimately still don’t definitively know the root cause (but IP conflicts I think remain favourite).

    Thanks for everyone’s help, much appreciated. I can’t see a ‘close this thread’ button but happy for it to be closed.

    (until the next time, of course :grin: )

      Airgetlam
      Airgetlam
      January 23, 2022

      Before we ‘close’ this thread, I did want to say how much I like your ‘handle’. While I do like my iPhone a lot, there was something special about my Treo . Not sure which model number it was, certainly before they were purchased by Palm, and before the iPhone was released. Great device. :)

      Bruce
      UKTreoFanAuthor
      Collaborator II
      January 23, 2022

      Ah @Airgetlam I was a huge fan of Palm and over the years bought just about every device they made. I think I could even still write in Graffiti.

      And here is my Treo, well used and loved, couldn’t possibly throw it away.

       

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