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User359317
Contributor I
October 3, 2020
Question

Sonos speaker connecting to wrong mesh point.

  • October 3, 2020
  • 12 replies
  • 1451 views

Hi there,

 

I’m a long time user of Sonos products, all the way to the first Play:3. 
 

Lately, I updated my whole system with Sonos ones, beam, move etc… but am encountering one very frustrating issue : I updated my home wifi with an AMPLIFI Alien mesh system, that works wonderfully and provides very reliable and fast connection everywhere in my apartment, but all my speakers connect only to the main router, no matter how far they are from it, instead of the mesh point which is about 2 meters from the speaker. 
 

This causes a lower quality connection speed, and this occasional dropouts and disappearances of the speaker from the app.

 

I tried unplugging the Sonos, bringing it closer etc, but nothing helps. Both access points share the same ssid and the Sonos speaker is my only product behaving this way.

 

I submitted a diagnostic : 17083864

 

Thanks for your help!

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    12 replies

    Show previous replies
    aszubrick
    Lyricist I
    October 5, 2020

    @User359317 Thanks for detailing the issues you’re having. We are having the same issues. My husband installed a mesh network so we could get WiFi onto the patio and into the backyard as our Sonos wouldn’t connect unless we left the sliding glass doors open and even then it was really weak.

    I’m really disappointed that Sonos is so finnicky. We’ve spent thousands on the system and it’s frustrating to know that the product isn’t what its cracked up to be. I wish we could go back and invest in a system that is more reliable and network friendly.

      User359317Author
      Contributor I
      October 5, 2020

      @User359317 Thanks for detailing the issues you’re having. We are having the same issues. My husband installed a mesh network so we could get WiFi onto the patio and into the backyard as our Sonos wouldn’t connect unless we left the sliding glass doors open and even then it was really weak.

      I’m really disappointed that Sonos is so finnicky. We’ve spent thousands on the system and it’s frustrating to know that the product isn’t what its cracked up to be. I wish we could go back and invest in a system that is more reliable and network friendly.

      Sadly, I agree with you. I’ve been a Sonos fan for many years (starting with the OG Play:3 and Play:5) and kept investing because it was the best available at the time, but what used to be very reliable is becoming increasingly frustrating and makes me look at competing solutions more and more :(

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