Sonos sound cutting out

Hi again, Naekyr. Thanks for your efforts so far while we've been digging into this. I saw that you said that there is no Sonos Support available on the phone for you in your country. I'd like to take a closer look at this. Please send me a PM with the following information and I will reach out to the team about getting some real-time support your way. Thanks again for your patience.

First and Last Name:
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I also have the same problem, I have a good wifi mesh system connected to my broadband router directly and Sonos Playbase is also connected to the mesh router directly and I also have a sonos boost, yet I still get sound dropouts across my surrounds and its very annoying.

Diagnostics dump is 1044951830 if someone from Sonos could take a look.

Thanks

Mark

I'm also having this issue and have been for about two years. I'd like to think it's the TV that I have - it was purchased over ten years ago - but I only have this issue when I try to watch video from the Hulu, YouTube, VUDU, or Netflix apps on my 4th generation Apple TV.

The diagnostic number for my setup is 346090404. (I am using a lot of bandwidth at the current moment, but this happens most of the time regardless of what devices are using the network).

If you want Sonos support now try the twitter or facebook contacts, here expect staff some time Monday.

Was there a determined solution? I am experiencing similar issues on a Google Wifi Mesh setup. I've tried both using wireless connection to my soundbar and using a hardwired into one of my wireless mesh hubs but I still experience sound drops. Any help?!

using a hardwired into one of my wireless mesh hubs

Try hard wiring a speaker to the MAIN hub that's plugged into your router. Plugging into a wireless hub can still result in packet loss that may cause the audio cut out.

I have a playbar a boost and 4 play 1s. I am an expert on configuring this system now
i had comcast replace all the wiring to my house they gave me their best router anew hd dvr box. They put an attenuator on the line. I have my playbar connected to the router with ethernet and the 4 play 1s connected to a switch since i only have 2 router ports. The switch connects to the playbar directly. The sound cuts out whenever it is wireless. My only solution was to wire the entire system. Playbar alone works wireless but when it talks to a play one it fails. Ive been thru this interference and network latency bullcrap. It is a flaw with sonos. Even wired there is a very occasional blip or stutter. In a perfect environment the wireless may work but i even had to turn off dolby on the tv to
minimize issues and use pcm bitstream. Very sad
that the design fails. I spent 3 months troubleshooting this. Sonos gave me a free boost but it did not help. Great speakers but using a tv and netflix or movie is a failure with wireless. I dont know anyone who has a working sonos system and thats sad.

Glad others have this issue. I've had this issue for 3 years now and per Sonos support, I pretty much should not have any WiFi capable devices in my home.

There's quite a bit of wifi interference that comes from outside your home. When I moved most recently, I had to switch both my wifi and SonosNet channels, due to the overwhelming number of others in my neighborhood using the same channel I was using.

Hey there. I’m having the same issue. Seems to only happen when playing on the PS4 but I haven’t tested it for that long yet.

The diagnotic number is 570026208

Thanks and speak soon,

George