Sonos S2 app search field weird behaviour

Hi @albertvanderiet 

Thanks for your post!

I’ve tried to recreate your issue on my own phone, but was unable to (Android 9, Samsung). The same goes for my colleagues.

The list of things you’ve tried so far is pretty extensive - I’m not sure what I can add to it. Perhaps there’s a piece of software installed on all of your devices, except the iPad? Are all of those devices you listed on the same Android version? The thing to look for, I suppose, is the same behaviour on any other apps - if you see it elsewhere, then it’s not Sonos-related. My initial thought was a custom keyboard, but I see you’ve already tried changing it.

If this doesn’t help, I can only recommend you get in touch with our technical support team to document the issue and double-check some settings for you.

Hi Corry, thanks for your reply. There are no other apps on my devices that show this behavior, and the devices have different Android versions. I don’t remember having this issue in the early years I had Sonos (S1 app).
 

I just reset my Motorola g7 to factory settings and installed ONLY the Sonos app, to rule out another app in my account, on my devices.

I connected the freshly installed app on a factory clean device to my Sonos system and…. had exactly the same issue. Nuts!
 

I’m beginning to think there is something wrong with my system and/or account?

You think there is something that can be reset server-side?

Hi @albertvanderiet 

I don’t see how something on our servers could make the app behave in such a way, to be honest. It is very strange though - especially after resetting your phone! Multiple colleagues of mine are unable to reproduce it, and we’ve not heard any similar reports from other users.

All I can recommend is getting in touch with our technical support team, who will create a case for you - that’s the best way of getting an engineer looking at the situation, after escalation. Be sure to include all your troubleshooting steps - especially resetting a phone entirely. Letting agents you speak to know about this thread will reduce the amount of time you need to spend explaining things.

One thing I want to be sure of - you are getting the app from https://support.sonos.com/s/downloads, yes? If you’re searching on Google Play, you may be picking an imposter app of some kind.

Just to be sure I tried the download link, but all that seems to do is lead me to the Playstore, the app that I allready have. Downloaded the app it lead me to, but the issue is still there.

I think Sonos would have a huge problem if a search on the Google Playstore would lead to an imposter S2-app that looks exactly like the real thing 🥸.

Will try contacting technical support. Thanks for your effort so far!

Hi @albertvanderiet 

It would indeed be a big problem - I just wanted to make sure, as it was the only explanation I could think of.

Your situation was brought up in a technical meeting I had today (no devs included, unfortunately), but no-one else is reporting having the same issue.

I hope you/we find a resolution.

Breakthrough!

I just found out that this whole issue only occurs when I'm connected to my 5Ghz wifi. 

When I connect the phone to my 2.4 Ghz wifi, the issue does NOT occur..…

I'm absolutely baffled that changing wifi to 5 Ghz has this effect on the search field in my SONOS app.

Anyone any thoughts?

As a guess, that’s an issue with your router allowing “conversations” occurring between the two bands.

Hi @albertvanderiet 

Only one thought from me - replace your router! Unless you can find a setting which disables such behaviour, that is - some “isolation” option, presumably.

I am glad to hear that you have finally discovered the root cause of the problem though - that’s a weird one!

I thought this was weird until you mentioned that it only occurred on the 5GHz band.  At that point it went off the weirdness scale.

It looks like your keyboard might be set up for bilingual English and Dutch?  Does the problem occur with either as single language?

There is absolutely no logic to this suggestion.  I am therefore quite hopeful that it will prove to be relevant.