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Soong
Avid Contributor I
Jul 16, 2021 6:55 PM UTC
Answered

Sonos Roam red light when charging and no response.

I bought a Roam on release and used it a bit but as it's mainly for holiday it's been sat doing nothing for quite a while.

 

On holiday now after leaving it to charge overnight and it's completely dead. Just noticed it's not showing in the Sonos app and I've tried various chargers and all it does is show a red light when plugged in. Nothing happens when I hold power button or try to factory reset.

 

Any ideas?

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    GuitarSuperstarAnswer
    Lead Maestro
    Jul 17, 2021 12:01 PM UTC

    If the battery light is flashing red, the Roam is experiencing a fault condition. You should contact Sonos Support:

    https://support.sonos.com/s/contact?language=en_US

    "Receive with simplicity everything that happens to you." - Rashi
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    4 replies

    GuitarSuperstar
    Lead Maestro
    Jul 16, 2021 7:00 PM UTC

    Is it a flashing red light, solid orange light, or flashing orange light?

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    "Receive with simplicity everything that happens to you." - Rashi
    Airgetlam
    Airgetlam
    Jul 16, 2021 7:00 PM UTC

    What kind of charger are you using, in terms of voltage and amperage? Is it Qi enabled, or are you plugging it directly in the USB C port?

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    Bruce
    SoongAuthor
    Avid Contributor I
    Jul 17, 2021 8:06 AM UTC

    What kind of charger are you using, in terms of voltage and amperage? Is it Qi enabled, or are you plugging it directly in the USB C port?

    First few days just charging with supplied cable and a decent fast charging Anker wall plug as well as an Anker Qi charger and everything was fine for the first couple of weeks.

    Is it a flashing red light, solid orange light, or flashing orange light?

    Solid red but I did notice last night it was flashing red for a bit.

     

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    GuitarSuperstarAnswer
    Lead Maestro
    Jul 17, 2021 12:01 PM UTC

    If the battery light is flashing red, the Roam is experiencing a fault condition. You should contact Sonos Support:

    https://support.sonos.com/s/contact?language=en_US

    Translate
    "Receive with simplicity everything that happens to you." - Rashi
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