Sonos Radio not working

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Hi,

Sonos Radio channels won’t play and constantly give error message that the radio service isn’t available for playback. I’ve re-authorised the radio service but this doesn’t resolve the issue. Hope you can help.

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Corry PAnswer

Sonos Staff

Hi @Raeth

Welcome to the Sonos Community!

I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

G

GuitarSuperstar

Lead Maestro

Have you tried resetting the Sonos app under App Preferences and rebooting your phone?

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"Receive with simplicity everything that happens to you." - Rashi

R

RaethAuthor

Contributor II

Have you tried resetting the Sonos app under App Preferences and rebooting your phone?

Yes, also tried on different device (iPad) but same result. Reboot of router and deactivation of firewall doesn’t resolve the issue. Other streaming services such as Spotify are working.

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Corry PAnswer

Sonos Staff

Hi @Raeth

Welcome to the Sonos Community!

I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system.

Translate

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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