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Raeth
Contributor II
March 13, 2021
Answered

Sonos Radio not working

  • March 13, 2021
  • 3 replies
  • 136 views

Hi,

 

Sonos Radio channels won’t play and constantly give error message that the radio service isn’t available for playback. I’ve re-authorised the radio service but this doesn’t resolve the issue. Hope you can help.

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Best answer by Corry P

Hi @Raeth 

Welcome to the Sonos Community!

I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system.

3 replies

GuitarSuperstar
Lead Maestro
March 13, 2021

Have you tried resetting the Sonos app under App Preferences and rebooting your phone?

"Receive with simplicity everything that happens to you." - Rashi
    RaethAuthor
    Contributor II
    March 13, 2021

    Have you tried resetting the Sonos app under App Preferences and rebooting your phone?

    Yes, also tried on different device (iPad) but same result. Reboot of router and deactivation of firewall doesn’t resolve the issue. Other streaming services such as Spotify are working. 

    Corry P
    Corry PAnswer
    Sonos Staff
    March 16, 2021

    Hi @Raeth 

    Welcome to the Sonos Community!

    I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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