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Chris8231
Contributor I
May 16, 2024
Question

sonos port not updating

  • May 16, 2024
  • 11 replies
  • 1181 views

So I just got Sonos port I’m trying to connect it to the app But it keeps giving me error 1002 I can find the product and I enter the pin and everything and it connects to the app and I see it pop up on my network with an IP address, but as soon as the port says it needs to update It says update failed and kicks it off the app so I can’t view it anymore and it won’t connect unless I factory reset it After I reset it, I try to connect it again, but the same issue keeps happening I think it has something to do with the new update, but I’m not sure. Has anyone had this problem after the update and if so, does anyone know how to fix it?

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    str8upgsr
    Lyricist I
    June 24, 2024

    I have the same problem with Sonos Port and I think I may have resolve this issue. So here’s what I did:

    First - you have to download the Sonos S1 web app and go to the process of connecting your port to the Sonos S1 Web Controller. After you have connected your port to the web app, you go to “Manage” and then “Check for Software Updates”. In my case, the software update was showing no update available and that my software is up to date. So then I unplugged my port, waited 10 seconds, and then reconnected the power. Once I did that, the web app automatically updated my port to S2 firmware and after it updated the firmware to S2, the web app automatically showed that my port was not compatible anymore with the S1 Web App controller and it prompted me to update to the new S2 Web App Controller. Once that’s finished, I was logged into the S2 Web App Controller and my Sonos Port now shows S2 OS. I hope this helps everyone who are having the same issue mention here. Cheers!

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