Contributor I

Sonos Port not playing on all speakers

Forum|Forum|4 years ago
December 18, 2021
9 replies
1190 views

I have a Sonos system set up at home - play1, play5 and a beam. I recently purchased a Sonos port to play my record player through the system. Setup was easy however every time I select line in and play the record player my play1 and play 5 disappear from my system and I can only play the record player (via the Sonos port) through my beam. It causes my play 1 and 5 to disappear altogether from my system and I have to go back and add them. I’ve done a full factory reset on all products and still the same issue. Any ideas on how to fix?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

G

GuitarSuperstar

Lead Maestro

Try changing the Audio Compression setting in the Sonos app to Automatic or Compressed. You can also try adjusting the Line-In Audio Delay setting to Medium, High, or Max.

"Receive with simplicity everything that happens to you." - Rashi

S

Shaned79Author

Contributor I

Thanks GuitarSuperstar I tried your suggestions changing the audio compression and also the line in delay settings but still the same issue, my Play 1 and Play 5 drop off of my system and I can only play through my beam. I have to reset the system every time to get my play 1 and play 5 back onto my system.

G

GuitarSuperstar

Lead Maestro

You might be experiencing wireless interference. Read this article for some troubleshooting steps:

https://support.sonos.com/s/article/3286?language=en_US

Are you able to wire any of your Sonos devices directly to your router with an ethernet cable?

"Receive with simplicity everything that happens to you." - Rashi

J

John B

If you have a suitable cable, perhaps you could see what happens when the turntable is connected to the Play:5's line in?

I

iansb

Lyricist III

I have a Sonos system set up at home - play1, play5 and a beam. I recently purchased a Sonos port to play my record player through the system. Setup was easy however every time I select line in and play the record player my play1 and play 5 disappear from my system and I can only play the record player (via the Sonos port) through my beam. It causes my play 1 and 5 to disappear altogether from my system and I have to go back and add them. I’ve done a full factory reset on all products and still the same issue. Any ideas on how to fix?

Having similar issue. @Sonos why don't you help us?!

Airgetlam

This really is a community website, not a Sonos support website, so I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

Bruce

buzz

Grand Maestro

I suggest that you refrain form further Factory Reset because this destroys diagnostic data and, while there might be a temporary, accidental improvement, Factory Reset does not resolve fundamental issues.

Are your SONOS units wired to the network or wireless? Have you reserved IP addresses in your router?

I

iansb

Lyricist III

Thanks, I did that already. From previous posts I've seen that Sonos do look at these, by doing the @ I am merely trying to raise awareness so that Sonos own and fix their issues, which this one is. Peace and love

I

iansb

Lyricist III

I suggest that you refrain form further Factory Reset because this destroys diagnostic data and, while there might be a temporary, accidental improvement, Factory Reset does not resolve fundamental issues.

Are your SONOS units wired to the network or wireless? Have you reserved IP addresses in your router?

Cheers, chatted to Sonos and coincidentally while online the digital output started working again. They said there is a fix coming up, though this didn't show in my updates section.

Sign up

Login to the community