Sonos Port

Do you just use streaming services through the Port or do you have another device (like a turntable) connected to the line-in on the Port?

Do you have the option to wire the Port directly to your router?

Your Port may be suffering from an IP related issue, easily fixed either temporarily or permanently.

The quick fix is to power down all Sonos, reboot the router, power the Sonos back up. If it is IP address related that usually clears the issue.

If it clears it but then it recurs you can set static/reserved IP addresses for all Sonos (not just the Port) using your router’s DHCP settings page. It is usually fairly quick and simple to do and the router’s help screen should see you through the process. Once done again, power down all Sonos, reboot the router, power the Sonos back up.

Port does not have a turntable attached.  It is connected directly to the amplifier which is connected to our Elan whole home distribution system.

Stream music from Apple and Amazon via fiber optic broadband.  Port is connected to our router mesh using WiFi 2.4 GHz.

Everything worked fine until Sonos launched their new iOS app.  Been nothing but problems since then.

Not spending any additional $$ until Sonos gets their act together 

All other video and online gaming has been great so it’s not a router / IP issue

Thanks for your replies

As the Port supports 5GHz, you’ll get less interference and better stability than on 2.4GHz. Might help telling your mesh system to get the Port to use 5GHz.

Is the port the only Sonos device you have? When you say it feeds the whole house distribution, do you mean just from an audio output perspective? 

The SNR of my Port is 65 dB using 2.4 GHz WiFi

We also have a Sonos Arc, a Move and two pairs of Sonos One speakers, both configured a stereo pairs.  I haven’t had issues with these products, only the Port

I cannot relocate the Port as I stated previously it is cable connected to my amplifier which is connected directly to the Elan system (built-in / fixed location) which provides audio output/signal distributed to various rooms and our outdoor patio which use non-Sonos audio speaker pairs

Thanks for your replies

OK, so you have a few Sonos devices, are any of them plugged in via ethernet and are you able to get an ethernet cable to the Port? 

Before looking to cable anything here and perhaps going over to SonosNet (not that a Move can use that connection), I would first consider trying a different non-overlapping WiFi channel using channels 1, 6 or 11. Also if your router allows, set a channel-width of 20MHz only for the 2.4Ghz WiFi band and see if that makes a difference.

Ian_S - All utilize WiFi - Elan/Amp/Port are all co-located together - house was not wired for CAT5/6

Ken_Griffiths - Thanks for the suggestions, but everything worked fine until Sonos released their revamped app/software.  The new product was not ready for prime time and certainly didn’t undergo much QC testing.  If they can’t get their act together then I’ll look elsewhere to resolve the issue since I’m not going to run downstairs to reboot the Port every time is stops working

Thanks for all of your feedback and suggestions