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Haze_zool
Contributor I
October 27, 2020
Question

sonos playbar sound jumping.

  • October 27, 2020
  • 3 replies
  • 199 views

My playbar and x2 play 1 speakers sound keeps jumping. Any thoughts as to why?

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3 replies

Simon B
Simon B
Retired Sonos Staff
October 28, 2020

Hi @Haze_zool, Thank you for reaching out and welcome to the community. Sorry to hear about this issue on what’s happening to your Sonos system. So that we can have a better view on the status of your Sonos speakers, I’ll ask you to submit a diagnostic report to investigate further what could be causing this issue. You may reply to the thread with the confirmation number to assist you with this issue.  

Keep me in the know with the advice above.

We're here to answer any further questions you have.

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Haze_zoolAuthor
Contributor I
October 28, 2020

It doesn’t jump all the time but seems to be happening more and more recently. 
 

 

Simon B
Simon B
Retired Sonos Staff
October 28, 2020

Hi @Haze_zool, thanks for the update and for sending a diagnostic report of your Sonos system. Upon checking the diagnostic report. It shows that there is wireless interference being detected on your system. Kindly check this article about reducing wireless interference on Sonos for some troubleshooting steps that you can follow. 

Please, feel free to let me know if you require any further information.

The Sonos community is always here to help.

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