sonos play one keeps disconnecting.

Forum|Forum|4 years ago
March 6, 2022
14 replies
1278 views

I have Sonos beam with 2 play one’s. The play ones keep disconnecting frequently. I followed the troubleshooting steps on the forum now the problem is in the app play ones appear to have music played on them but it is not. Need your help, at times it is frustrating to do the same things again and again with no permanent solution.

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Best answer by GuitarSuperstar

Wire the Beam to the router with an ethernet cable and wait a couple of minutes for your speakers to connect to SonosNet. If your speakers are connected correctly, when you go to System > About My System, you will see each speaker listed as “WM: 0”. Then test your speakers.

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GuitarSuperstar

Lead Maestro

Does it have to be the beam that is connected or will it work with any play 1 connected?

It will work with a Play:1 wired too.

"Receive with simplicity everything that happens to you." - Rashi

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VayuAuthor

Contributor I

What if I want to play a Amazon music on one play1 & connect beam/play1 to tv?

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GuitarSuperstar

Lead Maestro

What if I want to play a Amazon music on one play1 & connect beam/play1 to tv?

You would have to separate the stereo pair of Play:1s and play music only to one Play:1.

If you want to play TV audio on the other Play:1, you will group the Play:1 with the Beam in the Sonos app. But you might experience a slight audio delay from the Play:1 when playing TV audio.

"Receive with simplicity everything that happens to you." - Rashi

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VayuAuthor

Contributor I

Thanks for your help, will check and let you know if I see any other issue.

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