Sonos One keeps disapearing from the Sonos app

Forum|Forum|5 years ago
October 31, 2020
14 replies
451 views

I have 4 Sonos ones and a play 3. The last of the Sonos ones I purchased recently was very difficult to connect to my system, ( I had to use Ethernet cable to speaker). Over the last few days this latest speaker keeps disappearing off the controller app. I have to unplug it and plug it back in again for it to reappear in my system. Even though it is not visible in the app, it is still playing the music that was last selected. What can I do next.

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ClausN

One more thing: Under each speaker in the settings menu there is an option to “Disable WI-FI” or to “Enable WI-FI”. Do NOT disable wifi here, as this will disable the speaker’s radio, which is needed to communicate on SonosNet. I just mention this in case you should stumble over that setting, which Sonos has given a somewhat misleading titel.

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User187762Author

Contributor I

Thank you, I’ll try as you suggest and reply later.

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User187762Author

Contributor I

I’ve tried all of the above, but when I tried to use the speakers this morning only 2 of the 5 are visible in the app. I have submitted a diagnostic code, - 577254606. I would really appreciate some help to try and rectify my problem. I can’t believe it can be this difficult to listen to some music.

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User187762Author

Contributor I

What do I need to do to get more advice as to how to make Sonos speakers work?🙁

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