Skip to main content
mittaltanind
Contributor I
June 5, 2020
Answered

Sonos One Google Assistant and Youtube music premium - Playback paused because this account is being used in another location

  • June 5, 2020
  • 56 replies
  • 3639 views

Sonos One Google assistant and Youtube music premium

Error: Playback paused because this account is being used in another location

Sonos one bought in the UK, for at least 30% of songs it just skips the song and shows the above error.

 For example while playing Indian Summer by Jai Wolf

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
    Best answer by Simon B

    Hi @Murch, thanks for reaching out. I appreciate you taking the time to submit the diagnostic report. Regarding your concern, I’ll ask some things to assist further on this issue. 

    • Is it also happening on the Native Youtube Premium App?
    • Have you tried to remove and readd your Youtube premium account on the Sonos App to check if the issue will persist?
    • Can you try to change your password, just to make sure that no one is trying to access your account on other locations?

    On the diagnostic that you provided, I can’t see any issues with the Sonos system. and with the Youtube premium subscription. If this won’t still work, then we’ll check for other options for this issue.

    Let us know how you get on with the advice above.

    We're here to answer any further questions you have.

    56 replies

    Show previous replies
    Bunjo
    Lyricist I
    January 2, 2021

    Wow it's pretty amazing how long this issue has been going on and still doesn't appear to be solved. 

    VanAxe
    Lyricist III
    February 8, 2021

    I have this problem too, had it for months. Premium subscription of YouTube Music :(

    MarkusBro
    Lyricist I
    March 7, 2021

    Same issue here. Youtube Music Premium subscription and certain songs (about 30%) were skipped. It isn't solved anyway. 

    No Problem playing those songs in the YT Music App.

    Please could you fix this problem. Google Music is closed so we have no workaround yet. Thank you! 

    annoyedsonouser
    Lyricist I
    March 9, 2021

    6 Months. Tons of different users. Multiple Updates. and NO solution. No direct casting from YT Music and I don't know which dev team is more trash Sonos or the Jokers at youtube who took away google play music. This system has gone to trash. FIX IT

    dsmurth
    Lyricist I
    March 14, 2021

    I have this problem and itbjas nothing to do with voice because I don't use voice but I am a previous Google music user. I can listen to ALL on YT music app with no prob. I also confirmed on google account management only 1 device has used this app. SONOS ESCALATE THIS ISSUE ITS CLEARLY YOUR PROBLEM

    syd16
    Lyricist I
    March 18, 2021

    Same issue here - SONOS WHEN WILL YOU FIX THIS??

    Terms & ConditionsAccessibility statement