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mittaltanind
Contributor I
June 5, 2020
Answered

Sonos One Google Assistant and Youtube music premium - Playback paused because this account is being used in another location

  • June 5, 2020
  • 56 replies
  • 3639 views

Sonos One Google assistant and Youtube music premium

Error: Playback paused because this account is being used in another location

Sonos one bought in the UK, for at least 30% of songs it just skips the song and shows the above error.

 For example while playing Indian Summer by Jai Wolf

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    Best answer by Simon B

    Hi @Murch, thanks for reaching out. I appreciate you taking the time to submit the diagnostic report. Regarding your concern, I’ll ask some things to assist further on this issue. 

    • Is it also happening on the Native Youtube Premium App?
    • Have you tried to remove and readd your Youtube premium account on the Sonos App to check if the issue will persist?
    • Can you try to change your password, just to make sure that no one is trying to access your account on other locations?

    On the diagnostic that you provided, I can’t see any issues with the Sonos system. and with the Youtube premium subscription. If this won’t still work, then we’ll check for other options for this issue.

    Let us know how you get on with the advice above.

    We're here to answer any further questions you have.

    56 replies

    Jean C.
    Jean C.
    Retired Sonos Staff
    June 11, 2020

    Hello @mittaltanind,

    Welcome to the Sonos Community and thank you for reaching out with your issue.

    Can you confirm that this YouTube Music account is not streaming on a different phone, speaker or other location, as the error message is suggesting?

    If this is persisting, please submit a diagnostic report from your Sonos app and include the confirmation number in your reply. 

    The data in this report will help us understand what is happening with your music service playback.   

    Help others find useful content by clicking the like button and selecting the best answer to your question.
    Murch
    Lyricist II
    August 14, 2020

    I can confirm I have the same issue and that no other devices are using the YouTube music subscription at the same time.

    As requested I have submitted diagnostics - confirmation number 47976698.

    Simon B
    Simon BAnswer
    Retired Sonos Staff
    August 15, 2020

    Hi @Murch, thanks for reaching out. I appreciate you taking the time to submit the diagnostic report. Regarding your concern, I’ll ask some things to assist further on this issue. 

    • Is it also happening on the Native Youtube Premium App?
    • Have you tried to remove and readd your Youtube premium account on the Sonos App to check if the issue will persist?
    • Can you try to change your password, just to make sure that no one is trying to access your account on other locations?

    On the diagnostic that you provided, I can’t see any issues with the Sonos system. and with the Youtube premium subscription. If this won’t still work, then we’ll check for other options for this issue.

    Let us know how you get on with the advice above.

    We're here to answer any further questions you have.

    Help others find useful content by clicking the like button and selecting the best answer to your question
    Murch
    Lyricist II
    August 16, 2020

    Hi @Simon B thanks for getting back to me.

    The issue is intermittent, and isn't happening right now, so I can't do much trouble shooting right now.

    But I can confirm the following:

    1. The issue has never occurred in the native app or on my Google Nest Mini.

    2. I can confirm from my YouTube music listening history that there has been no unauthorised/unknown usage of the account, and most certainly not at the time of the issue.

     

    I have recently switched over the subscription from Google Play  music to YouTube music. Previously I sometimes had issues with the Assistant on Sonos where you'd ask for a song by a slightly incorrect title A, it would recognise it enough to come back and say now playing (correct title) B on Google Play music, followed by something along the lines of the song being unavailable on Google Play. I haven't had that issue since switching to the YouTube subscription, but feels similar in nature and frequency - i.e. it happens after the song is identified and requested, and exclusively with the Sonos Google Assistant, not native apps or native assistants.

    AaronW
    Lyricist I
    August 18, 2020

    Same problem, unable to play any music via sonos youTube music from any device (mac, iphone, android).  Diagnostic report # 138278629.

    YouTube not being used at any other location.  Also originally Google Play Music user.

    Simon B
    Simon B
    Retired Sonos Staff
    August 18, 2020

    Hi @Murch, thanks for the update. If it does happen again in the future, feel free to reach out. 

    Let us know how you get on with the advice above.

    We're here to answer any further questions you have.

    Help others find useful content by clicking the like button and selecting the best answer to your question
    Simon B
    Simon B
    Retired Sonos Staff
    August 18, 2020

    Hi @AaronW, Thank you for reaching out and welcome to the community. Thanks for bringing this up and we understand where you're coming from. I appreciate you taking the time to submit the diagnostic report. Regarding your concern about the diagnostic that you provided, I can’t see any issues with the Sonos system. and with the Youtube premium subscription set up on your Sonos account. I'll ask some questions to assist further.

    •  Have you tried to remove and readd the Youtube Music on your Sonos App? 
    • Have you tried another device if it’s the same error?

    Let us know how you get on with the advice above.

    We're here to answer any further questions you have.

     

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    clas00904
    Lyricist II
    August 24, 2020

    I have the same issue with YouTube Music.

    Google Play Music doesn’t have the same issue.

    Diagnostics #  863107402.

    Play works fine on Android and when casting.

    Tried to Reauthorize and Readd the service. Both didn’t help.

    Simon B
    Simon B
    Retired Sonos Staff
    August 25, 2020

    Hi @clas00904, Thank you for reaching out and welcome to the community. Thanks for bringing this up and we understand where you're coming from. I appreciate you taking the time to submit the diagnostic report. Upon checking, you have the Google play music and the Youtube Music added on the Sonos App, I’ll ask you to try to remove the Google Play Music and Youtube Music. and readd just Youtube Music. let’s see if it will work.

    Let us know how you get on with the advice above.

    We're here to answer any further questions you have.

    Help others find useful content by clicking the like button and selecting the best answer to your question
    clas00904
    Lyricist II
    August 25, 2020

    Hi @Simon B.

    I tried removing both service and adding only YouTube Music. That didn’t help.

    It seems to be happening for certain artists only.

    If I try to play anything by Queen, then I always get the error.

    Other artists play just fine.

    The player returns “TransportStatus=ERROR_SONOSAPI_7” if that helps in any way.

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