Sonos Move WhatsApp

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As move as I love the Move why when using it via Bluetooth does the music cut out when I open Whatsapp? I'm not even playing media sent in a message, just opening the app...🤷‍♂️😖

Is there anyway I can disable this?

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SonosjunkieAnswer

Prodigy III

Maybe disabling the media auto download feature in WhatsApp will stop this?

Lounge: 5.1 Arc HT (2x Subs and 2xP5 rears) with LGOLED77CX. Kitchen: 2xOneW, 2xP3w with SubW. Bedroom: 2xP1s. Office/Studio: 2xP5w. Snug 2xP1s. Garage: 2xOneW. Also 3x Moves.

James L.

Retired Community Staff

Hi @Neil_coy, welcome to the community.

That’s definitely a strange one. To me, it sounds like Whatsapp is taking over your phone’s media control, like it would when you play a video or audio file.

Does it only cut out when you receive a new message? If that’s the case, it could be that Whatsapp is sending the notification tone through the Move, which would interrupt your music.

Unfortunately I’m not aware of how to fix this as it seems to be an issue with the Whatsapp application, rather than the Sonos Move.

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SonosjunkieAnswer

Prodigy III

Maybe disabling the media auto download feature in WhatsApp will stop this?

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Lounge: 5.1 Arc HT (2x Subs and 2xP5 rears) with LGOLED77CX. Kitchen: 2xOneW, 2xP3w with SubW. Bedroom: 2xP1s. Office/Studio: 2xP5w. Snug 2xP1s. Garage: 2xOneW. Also 3x Moves.

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