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trolotroy
August 23, 2020

Sonos Move Chirping

  • August 23, 2020
  • 15 replies
  • 962 views

Hey guys, I am having troubles with my Sonos Move “chirping” or “audio clipping” every couple minutes when playing music on YouTube Music. It sounds awful when it happens and its always louder than the music. I’ve heard some other people on here have had the same issues but on other products and the blame always gets put on the TV its connected to.

Well I’ve contacted Sonos and they just keep saying, “We’ll keep an eye on the issue and fix it on the next software update.”

It’s been driving me NUTS the past couple days and I can’t seem to wait it out till it stops.

Has anyone else had the same isses with their Sonos products chirping? (AND NOT CONNECTED THROUGH HDMI ARC)

And if so, has there been a way to get around it?

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    15 replies

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    TheSquid
    TheSquid
    Lyricist II
    February 20, 2021

    Diagnostics report 267875951

    Rowena B.
    Rowena B.
    Retired Sonos Staff
    February 20, 2021

    Hi @TheSquid,

    Thanks for your response and for submitting the diagnostic report. Let me help you out with this. The diagnostic shows audio dropout due to sync errors, audio playback failure due to transport errors, and faulty ethernet cable on family room Connect. These errors might be causing the issue. To further assist you on this, I'd recommend contacting our support team with your full network setup including the make and model of each device, and for more in-depth troubleshooting steps. If you need help with any other information, please feel free to reach out.

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    MADrouin
    Lyricist III
    March 25, 2021

    Same issue. Just submitted a ticket with audio sample. My take on it is the API for YouTube Music. I didn’t have the issue before with google play musci. I don’t have any issue listening to same play list from a web browser or any songs played from my local music library.

    Ticket number: 02729032

    New Recording.m4a (audio sample from Move):

    - Paired : Dining Room - Play 5 and Move
    - chirping : Between - 2m56s and 3m00s

    New Recording 5.m4a (audio sample from Bathroom Play 1):

    - Paired : Dining Room(Play 5), Bathroom(Play 1), Master Bathroom(Play 1), Master Bedroom(Play 1), Bathroom(Play 1), Move
    - chirping : Between - 4m20s and 4m30s

    matthew herrold
    Lyricist I
    March 31, 2021

    Same issue here on my play 5.  been happening for a while now.  Driving me nuts!  diagnostics confirmation number 1471567003, ticket number 02748529

    SonosDan1234
    Lyricist I
    April 27, 2021

    I get the with all my YTM, using a variety of Sonos speakers. 

    It's always in same spots and only in certain songs. One song I play over and over has 6 chirps. And the album Roisin Machine by Roisin Murphy is chirpy town, chock full o’ chirps. 

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