Sonos keeps dropping out and losing connection

I am having similar issue. 

Here is my diagnostic report. 

1930739709

Hi there,

Thanks for sending in the report. Your system is losing connection to Amazon’s server while streaming. It’s not immediately clear from your report why this is happening. It would be best to continue troubleshooting this live with our phone team. Please give us a call, our number is found here.

I have struggled for two years or more with my system dropping out or cutting off completely. The App indicates that the music is still playing but crickets or intermittent from the speakers. Been on all these boards looking for answers because I love the system when it works. Finally solved the issues. I have too many wireless devices trying to access my WiFi router and the router can not process the requests. I tried making static IP addresses. WiFi extenders. Sonos Boost, Sonos router (no longer sold). Aaaargh! In the end I added a new WiFi router that is separate from my original home WiFi network. So two WiFi networks. The first continues to be my home network. Laptops, iPads, iPhones, etc. The second is dedicated to my Sonos system. I have an extensive Sonos system. Plugged my Sonos router into the new WiFi router and….it worked. No more dropping or intermittent songs. 

I’m having similar issues.

Here’s my diagnostic report.  685317763.

So sad to be back reporting that despite adding the Sonos Boost the drop out problem has returned. 
 

@Jeff S, any chance you can see what this new code means? 
 

diagnostic code: 1724179389

My fear is that it’s the same thing as it was last time: Google WiFi traffic and generally poor network management on behalf of that system. 
 

Thanks in advance. 
 

NOTE: this seems to happen most when I listen to my turntable through a Sonos Connect, and not so much when I stream music through a service like Amazon or Spotify. All music comes through the same two Sonos One units. 

@jhcovert Thanks for the update. There’s still a lot of wireless interference showing in your report. This is causing many communication errors between your players. The Turntable unit shows the most wireless noise, and is likely using the most bandwidth if you’re streaming a line-in source. See if there’s anything specific near that unit that could be causing interference, or see if you can move the Connect.

Also it’s a good idea to check the compression settings for your line-in connection. Setting it to compressed should help in case the line-in source is using too much bandwidth.

Any chance you can wire any of the devices to Ethernet to get the traffic off the SonosNet WiFi?

@Jeff S  - turns out our home security hub is located beneath the turntable and Connect so I'm going to be experimenting in trying to relocate things. While I appreciate your helping in this matter, is there not a way for the consumer to do a little more informed digging and troubleshooting? i.e. is there a way for us to decipher the diagnostic codes on our own or is this something that can only be looked at by Sonos? 

@Stanley_4 - I have a Sonos Boost wired into the system, so theoretically that should provide the same results, no? 

@jhcovert That could be a factor. You can view diagnostic reports locally. To do so, head to a web browser and enter “http://IP address of Sonos Player:1400/support/review”. You can click on the room names to see the logs for each player, though some of it is rather arcane. The Network Matrix is a quick snapshot of the wireless status of the speakers, and may be the most helpful.