sonos keeps cutting out. sonos suggests A network switch with an IGMP Snooping option will be the fix

Are any of your Sonos speakers directly wired to your router or network with an ethernet cable? If not, can you wire one of them to the router?

Hi

hi.  yes   We were asked to do that so have a Sonos one old and also we added an Ethernet cable to the sound bar  on the tv  wired from the router   ..so two speakers hard wired. 
 

the issue still is there   
 

the surrounds cut out on off on off all the time  

They said we need to :

A network switch with an IGMP Snooping option will be the fix. 

does anyone know how to do this simply please ? Or suggest a device I have to purchase.

Do you notice any change if you just hard wire one speaker? Try disconnecting the Play:1 from the router but keep the sound bar hard wired. Also try unplugging the sound bar from power for about a minute.

Hi 

we started with just the play one hard wired on our study to the router. 
 

we have then been told to try hard wire a speaker elsewhere so not ideal but we have a long Ethernet cable going outside the house to the tv soundbar in the lounge. I’d prefer just from the study as we can’t leave Ethernet cables all over the place. 
 

We need to do this IGMP snooping option so I need to know how to do this please.  
 

happy to unplug the Sonos one in the study and just use the soundbar but that means leaving tons of outside cable.   Not ideal fix as router is in my study and soundbar in the lounge. 

Keep the Play:1 hardwired and disconnect the soundbar. Have you unplugged the sound bar and surrounds from power for about a minute? Have you tried changing the SonosNet Channel in the Sonos app?

Hi

we have tried that my friend. 
 

we first just had the Sonos one hardwired.  It cut out all the time.  We changed Sonos channels many times with Sonos on a call.   They said to hardwire the tv soundbar hence why we now have long wires outside !

we did unplug the sound bar for a minute and unplugged  the Sonos one from the Ethernet. 
 

it’s all just reconnected so we will have to now try and see if it cuts out.  Issue is we are doing the same over and over and it’s not getting better.  The tv surrounds just go on and off all the time. 
 

I need to do what Sonos say and fix the igmp snooping option. Sonos are most unhelpful to loyal customers.  
 

appreciate your response !

anyone know about igmp snooping fix please ??

I believe IGMP snooping might be a setting you enable on your router. What model router do you have?

We have the bt smart hub 2 

we use halo 2 for strong WiFi 50 plus on all rooms with their boosters 

Support was referring to an unmanaged network switch that is IGMP snooping enabled such as this one. I have no idea if this switch is available for purchase in the UK, if not look for a similar one (keywords: unmanaged network switch ; IGMP snooping enabled).