SONOS is terrible

I don’t undeerstand about (Sonos requires a first class network support) The Roam cost me $4500   around  $250, so it isn’t any cheap. Do I have to buy an other router so it can work without issue or just reducing wireless interference? Like  a Spanish  saying “Lo barato sale caro” The Roam  compared with the Sonos Move is much  cheaper      

It’s likely that your ROAM it within its warranty period. If your network is perfect, as you claim, it should be easy to prove that ROAM has a hardware issue and should be serviced or replaced. This discussion must be taken up with SONOS support.

@buzz I don’t know if I have a propper network set up just for the Roam, but other devices such my iPhone and an Alexa 4th gen speaker work without hustle in my same network. I don’t know if I can put my Roam into an other channel or enter into my network settings to figure it out. How can Sonos support determine if it’s a network problem or a fault with the speaker? I’ve read many complains about this issues here in the comunity and it seems to me that the Roam is an unreliable product, but I don’t want to believe that as the Roam isn’t cheap at all and it’s a great sounding speaker with good quality materials. Well, as everyone here in this comunity keeps insisting us about reducing Wifi interference and networking steps to troubleshoot comun issues,   I really  want as many evidence as possible that indeed is a network problem, effective solutions that really work and not a software/Hardware fault, because if I know about a hardware fault with the unit that ruins the behavior  the speaker is going to be returned, and returned to never buy it again       

Submit a diagnostic, log the confirmation number and contact SONOS Support. Network issues leave tracks. It very easy to confirm network issues by examining the diagnostics. As we’ve been saying, network issues are at the root of almost all the symptoms you describe. Once you’ve proved that your network is indeed perfect. Then we can discuss more esoteric, much lower probability possibilities. There is no point fretting with 0.5% probabilities before eliminating the 95% probability.

We’re not eliminating the possibility that ROAM has has a fault. Mother Nature is never fair. You could have multiple issues. Nothing has been proven yet.

My Wifi is not perfect because my house is made of concrete and clearly it’s a material that causes interference, but I don’t understand why the Sonos devices are more  susceptible to Wireless interference than therd party devices. So, being my first Sonos speaker,  I really bought my Sonos  Roam thinking it was a normal and pretty cool Wifi enabled Alexa smart Bluetooth waterproof   speaker talking about Wifi and wireless  setup requirements, it’s pretty great and I’m impressed how good it sounds being so small,   but I’ve never thought that a Sonos  speaker would require a specific network setup, It worked fine right out of the box, so I don’t really understand why it’s cutting out and which setup it requires, it can’t work with Sonos Net, it doesn’t hav any Ethernet port, and Wifi and Bluetooth are unstable so, I don’t really get it,  it should work flawlessly, and flawlessly means errors free            

So, call Sonos, accept you might have a network problem and let them help you.

@Manu84 What part of this advice didn't you get?

DFTT.

@beynym 

I don’t understand which specific network setup does the Roam requires to work stable and errors free, I mean, at least 2 days of continuous playback without stopping, skipping, any single audio  dropout, and that every time I want to use it I feel confident that everything will work beyond fine, that’s what I want. I don’t rely on my Sonos Roam for being so unstable and I’m about to return the unit, blame my network, but please don’t blame me as a user when I’ve been contacting Sonos support and they didn’t help much and they don’t work during weekends     

Indeed.