Contributor I

Answered

Sonos in one room wont group with rest

Forum|Forum|5 years ago
January 10, 2021
10 replies
5357 views

Hi,

i have a problem.!!! Recently one of my Sonia the one I have in the bathroom won’t play when I group all the rest of them! I can play separate music in the bathroom, and on the other 3 I can play same. But it don’t want to be grouped with the bathroom. How to fix?

Grouping

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Best answer by ClausN

Have you tried a system refresh?:

Power off all Sonos, restart the router and wait until the router has fully restarted, before you power on Sonos.

Ken_Griffiths

Manually select all the available check-boxes next to each speaker/room in the room grouping screen in the App and see if that fixes it.

A

AsmidsAuthor

Contributor I

Hey,

yeah tried that won’t work. Nothing happens. But all are connected and online, and I can play group 3 different in the living room and play something there, but the one in the bathroom don’t want to group with the rest, and I can play only separate music there

Manually select all the available check-boxes next to each speaker/room in the room grouping screen in the App and see if that fixes it.

Ken_Griffiths

In that case, perhaps screen-capture your issue with a video recording (showing you trying to manually select each one of the Sonos room check-boxes) and post a link to it here with a system diagnostic report taken shortly afterwards. Post the reference here too and then speak with Sonos Support via this LINK

Ken_Griffiths

Ensure you are selecting the ‘check boxes’ as shown in this short animation attached.

A

AsmidsAuthor

Contributor I

Ensure you are selecting the ‘check boxes’ as shown in this short animation attached.

Thanx for the video, but I know how to use the grouping. And it has worked before. It’s just suddenly now it won’t work at all.

Ken_Griffiths

Ensure you are selecting the ‘check boxes’ as shown in this short animation attached.

Thanx for the video, but I know how to use the grouping. And it has worked before. It’s just suddenly now it won’t work at all.

Perhaps contact Sonos Support as mentioned in my earlier post - the link to their contact page is in that same post too… hope you get it sorted.

C

ClausNAnswer

Have you tried a system refresh?:

Power off all Sonos, restart the router and wait until the router has fully restarted, before you power on Sonos.

A

AsmidsAuthor

Contributor I

Have you tried a system refresh?:

Power off all Sonos, restart the router and wait until the router has fully restarted, before you power on Sonos.

Hey, Thanx. I will try out that

Stanley_4

Grand Maestro

If the refresh works, consider assigning static/reserved IP addresses to your Sonos using the router’s DHCP page. It helps stability for a lot of folks.

A

AsmidsAuthor

Contributor I

If the refresh works, consider assigning static/reserved IP addresses to your Sonos using the router’s DHCP page. It helps stability for a lot of folks.

hey.. Hmm How do i do that? 🙈😝

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