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Asmids
Contributor I
Jan 10, 2021 3:04 PM UTC
Answered

Sonos in one room wont group with rest

Hi,

 

i have a problem.!!! Recently one of my Sonia the one I have in the bathroom won’t play when I group all the rest of them! I can play separate music in the bathroom, and on the other 3 I can play same. But it don’t want to be grouped with the bathroom. How to fix?

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ClausNAnswer
Jan 10, 2021 8:21 PM UTC

Have you tried a system refresh?:

Power off all Sonos, restart the router and wait until the router has fully restarted, before you power on Sonos.

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10 replies

Ken_Griffiths
Ken_Griffiths
Jan 10, 2021 3:12 PM UTC

Manually select all the available check-boxes next to each speaker/room in the room grouping screen in the App and see if that fixes it.

 

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AsmidsAuthor
Contributor I
Jan 10, 2021 3:15 PM UTC

Hey, 

yeah tried that won’t work. Nothing happens. But all are connected and online, and I can play group 3 different in the living room and play something there, but the one in the bathroom don’t want to group with the rest, and I can play only separate music there

Manually select all the available check-boxes next to each speaker/room in the room grouping screen in the App and see if that fixes it.

 

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Ken_Griffiths
Ken_Griffiths
Jan 10, 2021 3:22 PM UTC

In that case, perhaps screen-capture your issue with a video recording (showing you trying to manually select each one of the Sonos room check-boxes) and post a link to it here with a system diagnostic report taken shortly afterwards. Post the reference here too and then speak with Sonos Support via this LINK

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Ken_Griffiths
Ken_Griffiths
Jan 10, 2021 3:24 PM UTC

Ensure you are selecting the ‘check boxes’ as shown in this short animation attached.

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AsmidsAuthor
Contributor I
Jan 10, 2021 7:34 PM UTC

Ensure you are selecting the ‘check boxes’ as shown in this short animation attached.

Thanx for the video,  but I know how to use the grouping. And it has worked before. It’s just suddenly now it won’t work at all.

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Ken_Griffiths
Ken_Griffiths
Jan 10, 2021 8:12 PM UTC

Ensure you are selecting the ‘check boxes’ as shown in this short animation attached.

Thanx for the video,  but I know how to use the grouping. And it has worked before. It’s just suddenly now it won’t work at all.

Perhaps contact Sonos Support as mentioned in my earlier post - the link to their contact page is in that same post too… hope you get it sorted.

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ClausNAnswer
Jan 10, 2021 8:21 PM UTC

Have you tried a system refresh?:

Power off all Sonos, restart the router and wait until the router has fully restarted, before you power on Sonos.

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AsmidsAuthor
Contributor I
Jan 10, 2021 9:39 PM UTC

Have you tried a system refresh?:

Power off all Sonos, restart the router and wait until the router has fully restarted, before you power on Sonos.

Hey, Thanx. I will try out that

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Stanley_4
Stanley_4
Grand Maestro
Jan 11, 2021 12:36 AM UTC

If the refresh works, consider assigning static/reserved IP addresses to your Sonos using the router’s DHCP page. It helps stability for a lot of folks.

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AsmidsAuthor
Contributor I
Jan 11, 2021 1:31 PM UTC

If the refresh works, consider assigning static/reserved IP addresses to your Sonos using the router’s DHCP page. It helps stability for a lot of folks.


hey.. Hmm How do i do that? 🙈😝

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