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marinheira
Avid Contributor I
May 2, 2022 10:54 PM UTC

Sonos Home Theater System and Logitech Harmony Elite: issues adjusting volume

Hi all!

I have a recently bough Harmony Elite that I use with my Sonos Home Theater System.

I control the Sonos System volume directly via the Elite (I guess via Wifi as it is not using IR).

It worked flawlessly for a couple of weeks, and as soon as I press the volume up or down button, volume changes were instant and with no delays.

A couple of days ago I noticed the remote sometimes seems to stop work when I try to change volume, specially if I press the volume up or down repeatedly. Hub led often ligths red and takes up some time to recover.

Anyone else with this issue?

I’ve resetted the hub several times, and also the remote, and created again activities.

It temporarily solves the issue,, but after a while, issue returns.

If I use the Sonos app, none of this happens.

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    15 replies

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    Smilja
    Smilja
    Jun 19, 2022 7:19 PM UTC

    @Blaumika, Logitech has to provide an update/a fix, the Harmony is their product. You ought to get in touch with their German support.

    https://www.logitech.com/de-de/about/contact.html

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    »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
      Blaumika
      Lyricist I
      Jun 20, 2022 9:44 AM UTC

      @Blaumika, Logitech has to provide an update/a fix, the Harmony is their product. You ought to get in touch with their German support.

      https://www.logitech.com/de-de/about/contact.html

      Thanks for your reply, even though Logitech is in charge. I have to recognize that in comparison your support at SONOS works very fine:-) 

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      drewtabs
      Lyricist II
      Jun 25, 2022 12:47 AM UTC

      Agree with all above. Having the same issues. Tried everything. Nothing controlling Sonos sound other than the Sonos app. Annoying 

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      drewtabs
      Lyricist II
      Jun 25, 2022 1:29 AM UTC

      Here is the answer.  POWER OFF HUB AND SONOS SOUND BAR.  RESTART and it will reestablish connection

       

      Logitech support suggested   Still sometimes have to hit volume up to engage volume controls then works from not working at all  can happen if you loose internet or reboot your router  both needs to reestablish connection

       

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        Chuck XM
        Lyricist III
        Jul 3, 2022 7:01 PM UTC

        Hello, I have the same issue here with my Harmony hub Smart Control with the little remote without screen.

        works perfecly since 2 year with my sonos surround system, and since the last update from logitech (29 march) it is terrible.

        please sonos, contact logitech to force the support to find a solution, thank you.

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