Got the Five on 11.11. Love the sound and turn on as often as I get the chance.In just the last couple of months, I noticed that the music stops after a while. Initially I thought the playlist ended but lately, I started noticing a sudden stop in the playing mid song.I use a Linksys Velop mesh. I have only the Five. Switched the channels on the Mesh, Reset the mesh. Even unplugged, & reconnected my fibre broadband. Did a wired connection of the Five to the root (parent) router of the Linksys Mesh. Have also tried to uninstall the Sonos Five and re-install the Five. Here are the last 10 drops (Date: Approx length of time I noticed it stopped) while playing a very very long playlist on iPhone 11 23.12.2020 33 mins 29.12.2020 1hr 03 mins 30.12.2020 16 mins 01.01.2021 49 mins 03.01.2021 1hr 38 mins 05.01.2021 1hr 26 mins 08.01.2021 58 mins 11.01.2021 25 mins. 12.01.2021 52 mins 13.01.2021 09 mins Please help. This is getting rather frustrating.Thanks.

Contributor I

Answered

Sonos Five AirPlay problems on Linksys Velop Mesh network

Forum|Forum|5 years ago
January 13, 2021
19 replies
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Got the Five on 11.11. Love the sound and turn on as often as I get the chance.

In just the last couple of months, I noticed that the music stops after a while. Initially I thought the playlist ended but lately, I started noticing a sudden stop in the playing mid song.

I use a Linksys Velop mesh.
I have only the Five.
Switched the channels on the Mesh, Reset the mesh. Even unplugged, & reconnected my fibre broadband.
Did a wired connection of the Five to the root (parent) router of the Linksys Mesh.
Have also tried to uninstall the Sonos Five and re-install the Five.
Here are the last 10 drops (Date: Approx length of time I noticed it stopped) while playing a very very long playlist on iPhone 11
1. 23.12.2020 33 mins
2. 29.12.2020 1hr 03 mins
3. 30.12.2020 16 mins
4. 01.01.2021 49 mins
5. 03.01.2021 1hr 38 mins
6. 05.01.2021 1hr 26 mins
7. 08.01.2021 58 mins
8. 11.01.2021 25 mins.
9. 12.01.2021 52 mins
10. 13.01.2021 09 mins

Please help. This is getting rather frustrating.

Thanks.

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Best answer by Simon B

Hi there @Hcwps, thanks for reaching out and on sending a diagnostic report of your Sonos system, It shows Audio Playback Error on the Airplay logs and Audio dropouts on Airplay via Sonos. Since you’ve done some troubleshooting and it’s working for now. Kindly observe if the issue will reoccur and if it does, I'll ask you to kindly contact our phone support team for further assistance and more in-depth troubleshooting steps and provide options on why Airplay is not working properly with your Sonos Five.

feel free to let me know if you require any further information.

ratty

What source are you actually playing on the Five?

Ref the comment about “a very very long playlist on iPhone 11”, is this via Airplay?

H

Hcwps

Lyricist III

Hello Ratty

Yes. I was using AirPlay. Was there another option to play the play list in Apple? If there were, I’m not aware.

Thanks

HCWPSL

ratty

Apple Music? Just add the service to Sonos and play music directly using the Sonos app.

Airplay can sometimes work fine, but it’s more susceptible to dropouts as the stream has to go out to your phone and back again before it reaches the Sonos player.

H

Hcwps

Lyricist III

Sorry Ratty, I do not subscribe to Apple Music. The playlist is assembled from songs in my library accumulated over a few years.

ratty

I see. Well, Airplay is most likely to be the culprit here, especially since wiring the Five didn’t help.

Test it out. Put your phone somewhere there’s a known good WiFi signal. If the music no longer drops out then the problem is almost certainly with Airplay.

Airplay could be more reliable with the iPhone on 5GHz WiFi. If you carry the phone around with you then 2.4GHz WiFi is more likely to be obstructed by the human body as it’s absorbed by water.

One option for keeping your music in a location more accessible to the Five would be to copy it to local network storage. Some of the Velop units even offer a USB port which could host a flash drive.

H

Hcwps

Lyricist III

Thanks Ratty for your help.

All this new tech is very confusing to me. I’m trying to stay put in one place - on my Apple iPhone. I am not aware what else is available to store & manage the playing of my music library. All I was hoping to do was to have a good listening experience sans all this tech stuff.

I’m kind of disappointed that this connection with AirPlay thing was not made known when I was considering the Sonos vs Bose. Well, that is history.

regards

HCWPSL

ratty

Sorry, the AirPlay issue has nothing to do with Sonos. It’s Apple’s connection between your phone and the router. It would have affected a Bose just as much.

H

Hcwps

Lyricist III

That is right if Bose uses WIFI only. I tested the Move using BT & it was great … hence decision to buy Five coz it sounded really nice at the showroom 。

ratty

It wouldn’t matter what Bose was using. You said you had the same problem when the Five was wired to the Velop primary/root node. In that arrangement the only wireless hop was from your phone, over Airplay.

H

Hcwps

Lyricist III

Sorry if I was not clear. I followed the instructions on the app & linked the Five to the main router to allow the speaker to link up to the WIFI network (wired connection).

(Air)played the music to Five & it was great. The wireless worked beautifully for an hour thereafter until I stopped the music for the day. When I next (Air)played the music, the speaker could not connect.

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