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Sonos fails to find devices , or let me setup a new network after I changed Internet suppliers and therefore router

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Sonos fails to find devices , or let me setup a new network after I changed Internet suppliers and therefore router. This after the sonos app not finding my music for 6 months is very frustrating

I have searched a bit on google for a solution, but so far no help. My phone app aks me to add a speaker or component, but then says wifi isnt connected, connect to a wifi, . There is no way to get to settings to try there.

If I go to help centre it does give me an update network button, but when I try that it tries to do one device at a time, but cant find any devices, probably because it is looking on the old network. I have tried switching 3 of my 4 speakers off, connecting one via ethernet to the new router and then resetting this one, but it has made no difference. Why is there not an option to just update your network regardless of your speakers. I am stuck in a loop I cant get out off, which presumably renders my speakers as binnable. If there is no simple solution anyone on here Know of a product that does let you play your own music form your hard drive.

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HoddyRPAnswer

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Thanks to everyone who helped. Eventually after speaking to Sonos and leaving speaker unconnected ethernet wise. They got me to the connecting to speaker situation. Unfortunately it stayed connecting. They asked me to use another device. My huawei tablet did not like the sonos app, said it would not work so did not come up as an option to download and install. Then lost connection to Sonos support. However my daughter came home 20 mins later and has the app on her phone.So I asked her to try, she had to install an update , but after this It came up connected. With that up I checked back on my phone and it seems to be up and running Thanks again to everyone for the advice. I will proceed to put the other 3 speakers back on and then try and add back on my music. Phew

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HoddyRPAuthor

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Thanks everyone for trying to help, Yes I did setup my sonos first time round, but a long time ago, and I guess because it was all new , that went ok, plus I was a bit younger and less tech fuzzed out. I will try and talk to sonos support, but i fear I am out of my depth. I tried with ethernet connected and without, never gets an option to actually put in my new network name. Quick question re the instructions if I ever switch again, if I have switched, how do I keep the same SSID and password ? I have gone from Sky to Virgin Media. I may be misunderstanding what the ssid is, but is that not my network name, which has therefore changed. Sorry not very techy anymore, used to like computers in the 80s when you just typed commands at them, not so keen now they seem to be telling me what to do.

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AjTrek1

Yes, SSID is your network name. Any Internet Service Provider (ISP) can set yours or their equipment to the SSID and password you prefer. Doing so not only makes Sonos join your new network easily but also other WiFi devices as well.

EDIT: If you use your own Router the ISP may make it your responsibility to set your SSID and Password. That said some ISP’s are more helpful than others.

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HoddyRPAuthor

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ok state of play this morning.

App reinstalled on phone. had to login to sonos on app, that seemed to work ok.

Now at the get started with setup page.

choices are Add Speaker or componenet

Add Headphones

Join an existing system.

whichever I choose , it says Wifi is not connected.

so only option left is visit help Center at the bottom , this gives me 4 support options

Search sonos Support

Contact Sonos Support

Sonos Community

Content service outages

Then below that 3 options

Update Network

Submit diagnostics

Tour the App

But none of these 3 options work, so i cant choose update network from here.

chatting to sonos support now, will let you know how it goes

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nik9669a

Senior Virtuoso

If you scroll down the page you should see an option “Switch System”. Select that and then the option “Set up new system”. Select that option. Accept that you’ll “forget existing system”, since we’ve established there is no system.

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HoddyRPAuthorAnswer

Trending Lyricist I

Thanks to everyone who helped. Eventually after speaking to Sonos and leaving speaker unconnected ethernet wise. They got me to the connecting to speaker situation. Unfortunately it stayed connecting. They asked me to use another device. My huawei tablet did not like the sonos app, said it would not work so did not come up as an option to download and install. Then lost connection to Sonos support. However my daughter came home 20 mins later and has the app on her phone.So I asked her to try, she had to install an update , but after this It came up connected. With that up I checked back on my phone and it seems to be up and running Thanks again to everyone for the advice. I will proceed to put the other 3 speakers back on and then try and add back on my music. Phew

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nik9669a

Senior Virtuoso

Make sure, now you have a system, you choose Add to Existing System when you add the speakers.

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HoddyRPAuthor

Trending Lyricist I

thanks nik9669a , i have done that, had to do it from my daughters phone though, as she is now down as the owner of the system. still once setup, hopefully not going to be needed to add again. snag is she will have to be the one to add the path to my music as well, when i work out the naming convention of the path.

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HoddyRPAuthor

Trending Lyricist I

I have managed to connect all speakers and get a share setup on my hard drive that I have been able to connect to sonos. Thanks again to everyone who replied to help me and to sonos support.

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