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kingcommoner
Contributor I
November 16, 2020
Answered

Sonos drops Connected to Nighthawk Mesh Wifi System (MR60)

  • November 16, 2020
  • 13 replies
  • 1569 views

Hello,

I have three (3) 1’s and one (1) 5 connected via a Nighthawk mesh wifi system. The system has great bandwidth but the Sonos system keeps dropping off. I have hard wired and factory resetted a number of times and the speakers show up for a period of time and then drop. I have changed channels (to 11, and 1 so far) and still the Sonos system keeps dropping. I have tried just about everything I can find and it still drops. Any help would be greatly appreciated!!

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    Best answer by Annazel S

    Hi @kingcommoner.

    Thanks for your response and for your effort in submitting the diagnostic.

    Upon checking on the diagnostic report, there are multiple errors detected by the system and that still includes interference around Sonos components. I see that the Play:1 is not cloud-connected and the Sonos Five is now on the Wifi channel 153 while the rest of your Sonos is on channel 1.

    We appreciate your patience, but at this point, it would be best to reach out to Sonos Support so we can take a closer look at this in real-time to expedite the process.

    I suggest our phone team for they have more resources available on their system for advanced troubleshooting, and the tools our agents can use would be very useful in this case, there can be an advantage if they need to remote into the computer/controller to see what's going on.

     

    If you have any questions, please feel free to let us know, we’re always here to help.

    13 replies

    Show previous replies
    Fezbiano
    Lyricist I
    June 18, 2021

    Hi all

    i was having the same issues. The Sonos team couldn’t work it out. I read somewhere else the problem could be solved by unplugging the TV.

    I unplugged the TV and sonos beam, left it a few minutes and then plugged them back in. I haven’t had any of the same issues since. My set up is hardwired so possibly an issue with the ARC set up on the TV?

    Hope I’ve not jinxed myself now.

    Give it a try and see if it works for you.

    Good luck!

    Fez

    Airgetlam
    Airgetlam
    June 18, 2021

    Since the TV is the ‘hub/controller’ device on  all CEC connections, sometimes a reboot of that device is necessary. Most TVs don’t have a ‘reboot the OS command, so unplugging it from the wall for a minute or two does that process rather well. 

    Bruce
    bram1
    Lyricist I
    June 26, 2021

    I have the same issue with SL1 and nighhawk. Rebooting the router helps sometime. Resetting the speaker helps sometimes.  I have tried factory reset with the speakers and it will stick for some time and then drop off from the network.  The issue happens only with Sonos and all other devices connected to the network is fine. Is there any solution to this at all or something being worked on? None of the support posts provides any fix.

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