Contributor II

Answered

Sonos Connects from 2012 and S1 App.

Forum|Forum|2 years ago
December 21, 2023
3 replies
143 views

Every time except for one Artist I get the error message when trying to play music. Unable to play xxxxxxx cannot connect to \\xxxxxxxx because the server cannot be found.

My WIFI is 1GB and having no other issues.

Thanks, Brad

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Best answer by Airgetlam

That error message has to do with your internal WiFi / LAN, not the speed of the internet to your router.

You haven’t said which music service you’re using, but I’d try a network refresh. Unplug your Sonos devices from power, then reboot your router. Wait a few minutes after rebooting the router, then plug back in your Sonos devices.

If that doesn’t work, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

AirgetlamAnswer

That error message has to do with your internal WiFi / LAN, not the speed of the internet to your router.

You haven’t said which music service you’re using, but I’d try a network refresh. Unplug your Sonos devices from power, then reboot your router. Wait a few minutes after rebooting the router, then plug back in your Sonos devices.

If that doesn’t work, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

BradRHAuthor

Contributor II

Hi,

Will take your advice and do a support ticket. One other question. What will happen if I delete the APP from my iphone? Will it still see my Sonos system when I reinstall?

Brad

Grand Maestro

Nothing critical is stored in the controllers. As you reinstall the controller be sure to join an existing system -- take care not to create a new system.