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Sinus
Contributor I
October 21, 2022
Answered

Sonos Connect lost its sound

  • October 21, 2022
  • 11 replies
  • 719 views

Hello, My Sonos Connect lost all of a sudden its sound, and only when I turn the Connect & the speaker both to max can I hear a very silent sound. I tried unplugging, rebooting, reseting the system, changing cables, different speakers - the problem remained. What can be the issue? Shall I just say goodbye to the item? :'( Thanks, Bence

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Best answer by Ken_Griffiths

@Sinus,

You’ve tried a good many things without success so far, so I think your best bet might be to submit a Sonos diagnostic report with the Connect playing in the Sonos App. Make a note of the reference generated, and when practicable, contact/chat to Sonos Support Staff online about the matter via this LINK and see what they can see from the report. Here’s hoping it’s not a hardware issue.🤞

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Ken_Griffiths
Ken_GriffithsAnswer
October 22, 2022

@Sinus,

You’ve tried a good many things without success so far, so I think your best bet might be to submit a Sonos diagnostic report with the Connect playing in the Sonos App. Make a note of the reference generated, and when practicable, contact/chat to Sonos Support Staff online about the matter via this LINK and see what they can see from the report. Here’s hoping it’s not a hardware issue.🤞

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