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Shapes
Contributor I
May 3, 2024
Question

sonos connect glitching

  • May 3, 2024
  • 13 replies
  • 243 views

My Sonos connect has been operating without any issue now no matter the audio source, the music is glitching like a scratched cd.

 

I have tried changing my modem channel and the Sonos channel like the wifi interference advise but still no change.

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13 replies

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ShapesAuthor
Contributor I
May 20, 2024

So thought it was sorted again after a week of no issues but the problem has reared its ugly head again.

 

Stopping short of turning everything else off in the house and checking one by one, is there any way to better confirm if it is interference and what the source could be?

Ken_Griffiths
Ken_Griffiths
May 20, 2024

So thought it was sorted again after a week of no issues but the problem has reared its ugly head again.

 

Stopping short of turning everything else off in the house and checking one by one, is there any way to better confirm if it is interference and what the source could be?

Only by speaking to Sonos Support, who will likely get you to submit a system diagnostic and they can see if there any issues that show up in the report and then advise you accordingly. 


Here is how to complete a diagnostic report - if requested:

Here’s how to contact Sonos Support:

Hope that helps you to get things sorted. 👍

ShapesAuthor
Contributor I
May 20, 2024

Thanks Ken, appreciate the help.

 

I will contact Sonos.

 

Cheers

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